Bhavjot Garcha

Experience

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  Visionmasters

  Sept 2010 - Jan 2024

  Operations Manager/Licensed Optician and Contact Lens Practitioner

  At Visiomasters, I managed the Wetaskiwin location, specializing in providing tailored optical solutions primarily for our clientele from the Maskwacis Indigenous reservation. My responsibilities included operational oversight, sales projections, and ensuring culturally relevant products and services for a diverse client base. I focused on delivering exceptional patient care while integrating strategic business initiatives to drive growth and inclusivity. Key Achievements:- Directed operations for the Wetaskiwin location, ensuring seamless service delivery and building strong relationships with the Maskwacis Indigenous community. - Conducted detailed sales projections and scenario analyses, aligning inventory and marketing strategies with community-specific needs to drive sustainable growth. - Procured specialty frames tailored for Indigenous clients, including culturally significant designs from AYA Eyewear, boosting customer satisfaction and product relevance. - Designed and implemented localized marketing initiatives, resulting in a 15% increase in client retention and new customer acquisition from the surrounding communities. - Partnered with clinic staff to streamline workflows, reducing wait times and improving the overall patient experience. - Maintained an empathetic and culturally aware approach, ensuring the delivery of respectful and personalized service to clients with unique cultural and visual needs. Show less

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  DENARII WELL SERVICES LLC

  Oct 2013 - Aug 2014

  Floorhand

  As a Floor Hand at Denarii Well Servicing, I contributed to the maintenance and operation of service rigs in Alberta's energy sector, ensuring safe and efficient processes in a physically demanding environment. This role required a strong focus on safety, teamwork, and technical proficiency to support well-servicing operations. Key Achievements:-Performed routine maintenance and repair of rig equipment, ensuring optimal functionality and minimizing downtime. -Assisted with rigging up and rigging down operations, adhering to strict safety protocols and procedures. -Supported the crew in various tasks, including handling heavy machinery and equipment, ensuring efficient operations during drilling and servicing processes. -Built resilience, adaptability, and effective communication skills by working in a fast-paced, high-stakes environment. Show less

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  Hakim Optical Laboratory Ltd.

  Jun 2015 - Feb 2018

  Manager/Licensed Optician

  As a Licensed Optician at Hakim Optical, I provided comprehensive optical services, focusing on delivering exceptional customer experiences and personalized solutions to meet diverse patient needs. My role combined technical expertise, client education, and retail management in a fast-paced optical environment. Key Achievements:- Conducted detailed optical assessments and provided tailored eyewear recommendations, ensuring optimal vision correction and customer satisfaction. - Oversaw daily store operations, including inventory management, order processing, and staff training to maintain seamless service delivery. - Collaborated with lab technicians to ensure accurate fabrication of lenses and timely delivery of custom orders. - Educated clients on proper eyewear care and maintenance, contributing to improved product longevity and customer loyalty. - Developed a strong understanding of frame fitting and lens technologies, specializing in complex prescriptions and niche customer requests. - Consistently exceeded sales targets through relationship-building and upselling premium eyewear products, contributing to store profitability. Show less

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  LASIK MD

  Nov 2020 - Feb 2021

  Ophthalmic Technician

  As an Ophthalmic Technician at LASIK MD, I played a important role in assisting with pre- and post-operative assessments for patients undergoing cataract surgeries. This position allowed me to contribute directly to reducing the backlog of cataract surgeries caused by the COVID-19 pandemic, providing timely and essential care to patients in need. Key Achievements:- Conducted pre-operative assessments, including diagnostic tests and patient consultations, ensuring accurate data for surgical planning. - Performed post-operative evaluations, educating patients on recovery protocols and addressing follow-up care concerns, improving patient outcomes and satisfaction. - Helped streamline the workflow in a high-pressure environment, enabling the successful completion of numerous surgeries within compressed timelines. - Gained experience working with advanced ophthalmic diagnostic tools and electronic medical records systems, ensuring efficient documentation and care coordination. Show less

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  Smith School of Business at Queen's University

  Mar 2024 - Dec 2024

  Director of Marketing Club

  As the Director of the Marketing Club at Smith School of Business, I was responsible for planning and executing digital and promotional marketing initiatives to enhance student engagement and learning. My role focused on assisting the President and Vice Presidents executing and implementing marketing events for our cohort focused on improving the marketing and design skills of our peers and providing exposure to the marketing industry. Activities:- Assisting in organizing marketing marathons focused on logo design, slogan generation, and caption competitions- Networking and inviting keynote speakers to understand opportunities in digital marketing and social media promotion Show less

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  Queen's University Alternative Assets Fund (QUAAF)

  Jun 2024 - Dec 2024

  Investment Analyst - Thematic Team

  As an Investment Analyst at Queen's Alternative Asset Fund (QUAAF), a student-run alternative asset fund, I contributed to the research and evaluation of investment opportunities, performing detailed financial analysis and scenario modeling to support portfolio decisions. My role involved identifying undervalued assets and presenting insights to the Investment Committee. Key Achievements:- Conducted in-depth market research and valuation analyses on public and private equity opportunities, contributing actionable insights that informed investment strategies. - Developed financial models, including discounted cash flow (DCF) and comparable company analyses, to assess the intrinsic value of potential investments. - Collaborated with a team of analysts to pitch investment ideas to the Investment Committee, with recommendations being enacted by fund management where appropriate. - Participating in stock pitch competitions to hone presentation skills and simulate questioning from stakeholders in industry Show less