Shelly Jain

Experience

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  ICICI Bank

  Jan 2001 - Dec 2004

  Officer

  Oct’03 till Nov’04Worked as agency manager & job responsibilities included: Responsible for roll forward, roll back & stabilisation of an account. Initiating legal action on default accounts. Handling external tele-calling team. Handling productivity of 20 collectors.Jan’01 till Sep’03Worked as a tele-calling Supervisor for credit card collections and Job responsibilities included:  Case allocation to agencies through stat card, regular follow-up & feedback from the agency. Early identification of Skip & defaulters. Branch Audit (achieved grade B+).  Co-ordination with the branches regarding case transfer. People management & legal support. Effective cost management. Handling customer queries. Show less

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  HSBC

  Dec 2004 - Jul 2009

  Manager

  Key Deliverable: Maintaining Delinquency within acceptable limits, one of the best in Tier-2 Check for transactions for the customer in the database and give feedback to credit team Productivity analysis and optimization. Collaboration with sales/policy by regular feedback. Provide quarterly MIS to agency managers about Actual Vs Target achieved to formulate methods to increase collection. Constantly track portfolio with detailed MIS to validate policy requirements Set up monthly strategy for each agency manager in line with the strategy of bucket as a whole. Set up legal framework for filing legal cases. Implementing quality tools, process / risk management and identifying techniques, preparing and implementing improvement plans. Formulate strategy to increase collections efficiency at every stage & minimize lossCustomer Relationship Management Mapping customer’s needs, identifying improvement areas & implementing measures to maximize customer satisfaction levels. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels. Resource / Productivity / Cost Management Training, mentoring & monitoring the performance of team members to ensure efficiency in process of collections and meeting of individual & group targets. Meeting with the channel partners (Vendors) and demonstrate sensitiveness towards their service requirements.Feedback to policy Bucket/city wise feedback to policy & credit. Early warning on negative sourcing criteria (Company, Zip code) Quality of Verification done by the VR agenciesAchievements Awarded with five certificates in 2007 for highest resolution in upcountry location for Sep’ 08 & 2 certificates for dynamic performance for Jul’06 & Sep’06 Awarded with Thanks Award for reducing delinquency for the month of May’05 Show less

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  Deutsche Bank

  May 2014 - now

  Team manager

  First person responsible for the completion of Regular Reviews Pipeline for UK 2015 & APAC 2016 Handled periodic reviews for UK and presently handling Reviews for SG & HK locations comprising 4 business line with team size of 20 FTE Key role to ensure all High/Medium/Low risk clients are KYC compliant Analyzing PEP to identify potential suspicious activity, including money laundering and terrorist financing using internal and external data and software and escalating to the senior management\AML for any suspected ML activity. Timely reporting of suspicious instances to anti-money laundering Continuous interaction with Anti-Money Laundering Reporting Officers Ensure Name List Screening is performed and negative news been identified appropriately on high risk clients Collaboratively work with the on-shore on Complex Cases to provide critical information Manage and direct queries and help uplift qualitative productivity of the team. Provide leadership, analysis and compliance policy guidance/support to facilitate and improve productivityof the team. Chair calls and get into meeting with onshore /compliance for any issues pertaining to procedural clarification and quality issues pertaining to the profile produced Interacting with Global Relationship managers for the client in relation to the profile maintained and to resolve and clarify issues. Prepare Dashboard for senior management to reflect the improvement was & is analysis Managed Global mailbox for Sanction Hits (True/False Hit) & PCR mandates Achievements:Handled 2015 pipeline with limited resource and successfully delivered assigned task.Achieved the completion of 90% in High & Medium risk Regular review for UK (2015)Achieved completion of 80% in High Risk for HK&SG for year 2016, Hard line being March 17 Successfully managed the stakeholders on stringent pipeline completionsAchieved senior management directive for both APAC and UK Reviews pipeline Show less