Abla Ali - Assoc CIPD

Experience

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  DOHA BANK

  Feb 2004 - Apr 2007

  Quality Assurance Representative

  (Doha-Qatar).• Handling Customer queries.• Train the new staff.• Monitoring (Quality – Punctuality - Productivity– Attendance –Code of Ethics- Service Level) for all the call center agents.• Review regular reports.• Ensure proper action taken to rectify incorrect transaction.• Ensure high standards of confidentiality.• Ensure that all the staff updated with the new schemes & aware about anyamendments.Abla Aly3• Build and maintain strong and effective relationships with all our internal &external customers.• Sales & Marketing. Show less

• 

  HSBC

  Apr 2007 - Jul 2011

  Responsible for enhancing customer service quality standards.• Ensure that the work has been done within the Service Level Agreement.• Review account opening documentation ensuring their adequacy andcompliance to KYC and regulatory requirements.• Build and maintain strong and effective relationship with all our customersand all other related units of the Group to achieve goals/objectives.• Coordinate with other unites and branches to ensure smooth operations, andtimely and friendly service delivery.• Ensures compliance to internal service quality standards and compliance toaudit requirements.• Help the customers with their banking requirements related to all bankproducts and services and achieve targets set for cross sell.• Ensure that the applications are in-order and authorized as appropriate toprevent any errors. Reply for all discrepancies received from GR / NSC.• To be conversant with policies and procedures and all subsequent updatesrelated to PFS.• Spot opportunities for cross sales with walk-in customers and refer thoseproducts to the PRM/ IBC.• Global mystery shopper results always above 80% in each wave. Show less Qatar.• Quality Assurance Representative.• Internal & external inquiries (Relationship Managers/Customers).• Borrowing & Non-Borrowing authorities.• Review account opening documentation ensuring their adequacy andcompliance to KYC and regulatory requirements.• Log and respond to all requests for opening accounts by corporate banking.• Build and maintain strong and effective relationships with all our customers.• Provide timely and accurate information to the external and internal auditorsand the Compliance function as and when required.• Following up dormant accounts especially debit accounts,• Preparing management reports such as monthly opened/closed accounts. Show less

  • Premier Relationship

    May 2010 - Jul 2011

  • Credit Risk Officer

    Apr 2007 - May 2010
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  Qatar University

  Jul 2012 - Sept 2017

  HR Generalist/Acting section head

  Doha – Qatar).• Build and maintain strong relationship with all our customers (Academic &Non-Academic employees) and all other departments to achievegoals/objectives.• Focal point between the HR & the researchers, office of Academic research.• Using Oracle system (Payroll, Leave, Employee records, Creating jobnumbers, Adding salaries, payments…etc).• Maintain and update payroll related information in QU’s H.R. managementsystem in an accurate and timely manner.• Perform and verify relevant benefits calculations for staff members (such asend of service and/or pension etc.) for inclusion as accruals in the relevantQU accounts.• Ensure compliance with applicable policies and procedures and initiateappropriate action to ensure compliance in case of any discrepancies.• Coordinate the activities of the academics/staff/committee engaged inrecruiting, interviewing, screening and testing of applicants as required.• Handle all Academic staff complains & follow up with them till insure that itssolved.• Monitor and evaluate the effectiveness of the recruitment process with regardto success rate in search and selection and recommends modifications topolicies and procedures as necessary.• Conduct exit interviews and ensure that necessary employment terminationpaperwork is completed.• Confer with management to develop or implement personnel policies orprocedures.• Interpret and explain human resources policies, procedures, laws, standards, orregulations.• Provide management with information or training related to interviewing,performance appraisals, counseling techniques, or documentation ofperformance issues.• Present orientations for the new employee.• Analyzing training needs, developing curriculum and delivering courses.• Evaluate the trainee for effectiveness of training and individual employeegrowth.• Evaluate training programs.• Search & find the suitable training course for the employees. Show less

• 

  SMEET (W.L.L)

  Apr 2018 - May 2021

  Group Human Resources Manager
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  Trust Arabia

  Jun 2023 - now

  Group HR Operations Manager