Jose Emmanuel De Silva

Experience

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  Namme Internet Cafe

  Nov 2007 - May 2016

  Computer Technician / Proprietor
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  Atos

  Jun 2015 - Oct 2020

  Technical Solutions Specialist Level 2 (SME)

  IBD and Research Division IT Subject Matter ExpertPrimary handler of VIP clients (Investment Banking Division / Research Division) that require assistance for their service requests and incident tickets. IT Incident CoordinatorManages the process to restore normal service operation as quickly as possible to minimize the impact to business operations.- Active Directory- Avecto- Symantec Endpoint Encryption- Citrix Client- MobileIron (iOS and Android) and Blackberry UEM- Microsoft Office Tools / O365 Support and Maintenance- ServiceNow Ticketing System Show less

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  Emilson Electronics Supply

  Feb 2019 - Feb 2024

  Electronic Technician / Computer Technician / Proprietor

  Electronic parts retailer and repair shop. Repair of home appliances, like tv, radio, dvd & vcd players, electric fans, amplifiers, etc.Formerly JTDS Electronicshttps://www.facebook.com/emilsonelectronics

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  Rhipe a Crayon company

  Jul 2021 - Oct 2021

  Microsoft 365 Support Ambassador

  Provides product support to Microsoft 365 Business Subscribers- Installation, configuration, and break-fix support for Microsoft365 suite on various customer platforms including but not limited to a pure cloud and hybrid environments.- Serve as the product expert for the Microsoft365 suite of applications and their capabilities whilst staying abreast of the latest product reviews, updates, and roadmaps.- Collaborate with internal support groups and the Microsoft internal engineering team to align on escalations and resolve complex system bugs that were reported by customersKnowledgeable in Microsoft 365 Administration Exchange Online SharePoint Online OneDrive for Business Microsoft Teams Azure Active Directory Office 365 Apps Show less

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  Monash University

  May 2024 - now

  Information Technology Support Officer

  Provide comprehensive IT support and assistance during eExaminations as required.

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  Deakin University

  Dec 2024 - now

  Service Desk Analyst

  Responsible for providing first-line support to Deakin University students and staff for IT-related issues, ensuring that technical problems are resolved efficiently and effectively.