Gurucharan Krishnakumar

Gurucharan Krishnakumar

Followers of Gurucharan Krishnakumar568 followers
location of Gurucharan KrishnakumarPerth, Western Australia, Australia

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  • Timeline

  • About me

    Masters in Telecommunications and Networking at Curtin University

  • Education

    • Vishwa Sishya Vidyodhaya

      2016 - 2018
    • Sainik School Amaravathinagar

      2011 - 2016
    • Curtin University

      2024 -
      Master of Engineering - MEng Telecommunications and networking
    • Amrita Vishwa Vidyapeetham

      2018 - 2022
      Bachelor of Technology - BTech Electronics and Communications Engineering 7.62
  • Experience

    • AppViewX

      Feb 2022 - Dec 2023

      Initiating the communication and engaging with t customer followed by doing a diagnosis and troubleshooting of the issues are done via email or through remote access. * Assisting customers with the technical queries/ questions with respect to our product usage, work and configurations done in them. * Addressing and resolving issues related to our AppViewX product on varies modules - -- ADC+ : F5, Citrix, AVI and etc. -- CERT+ : DigiCert, MSCA, Entrust, Apache, Tomcat, windows gateway agent, etc. -- SEC+ : Cisco, checkpoint, Fortinet, etc. * Working on the technologies involving: -- Legacy environments : Linux and Shell scripting -- Latest environments : Kubernetes, Docker and containerd -- ADC+ : Assisting customer to configure, import/ export, manage and give proper maintenance to the devices added. -- CERT+ : Assisting customer to configure the CAs, SSL/TLS certs along with the external required agents and also maintaining the Certificate life cycle management by providing the timely resolution whenever issues occur. -- Database : Running MongoDB queries for troubleshooting the issues in the database level. * Collaborating with the respective Engineering team if there is a requirement of further code fix for the issues. * Involved in various manual upgradation and patching activity. -- Fresh installation of AppViewX application in the customers servers. -- Upgrading of the AppViewX environment to the customers who are existing in the legacy version. -- Applying hotfixes or monthly patches to the customers. * Creating technical documents/ confluence and giving tech talks monthly as a part of knowledge transfer. Show less Learnt the working of the Appviewx product and the basics of networking followed that practiced the installation of AppViewX application in the labs. * Picked simple cases generated by the customers via the web based ticketing system. * Initiated the communication and engaged with the customer for troubleshooting of the issues that were done via email or through remote access. * Addressed and resolved issues related to our AppViewX product on varies modules - ADC+, CERT and SEC+ * Worked on the technologies involving - Legacy environments: Linux and Shell scripting - Latest environments: Kubernetes, Docker. * Closely worked with the respective Engineering team for code fix/ configuration changes to be done for resolving the issues. * Involved in various manual patching activities. Show less

      • Technical Support Engineer

        Aug 2022 - Dec 2023
      • Technical Support Intern

        Feb 2022 - Aug 2022
    • Camp Australia

      Apr 2024 - now
      Educator

      I am happy to share that I'm starting a new position as Educator at Camp Australia

  • Licenses & Certifications

  • Volunteer Experience

    • Summer Intern

      Issued by Rajiv Gandhi Memorial Telecom Training Centre (BSNL), Chennai on Jan 2020
      Rajiv Gandhi Memorial Telecom Training Centre (BSNL), ChennaiAssociated with Gurucharan Krishnakumar