Gurucharan Krishnakumar

Experience

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  AppViewX

  Feb 2022 - Dec 2023

  Initiating the communication and engaging with t customer followed by doing a diagnosis and troubleshooting of the issues are done via email or through remote access. * Assisting customers with the technical queries/ questions with respect to our product usage, work and configurations done in them. * Addressing and resolving issues related to our AppViewX product on varies modules - -- ADC+ : F5, Citrix, AVI and etc. -- CERT+ : DigiCert, MSCA, Entrust, Apache, Tomcat, windows gateway agent, etc. -- SEC+ : Cisco, checkpoint, Fortinet, etc. * Working on the technologies involving: -- Legacy environments : Linux and Shell scripting -- Latest environments : Kubernetes, Docker and containerd -- ADC+ : Assisting customer to configure, import/ export, manage and give proper maintenance to the devices added. -- CERT+ : Assisting customer to configure the CAs, SSL/TLS certs along with the external required agents and also maintaining the Certificate life cycle management by providing the timely resolution whenever issues occur. -- Database : Running MongoDB queries for troubleshooting the issues in the database level. * Collaborating with the respective Engineering team if there is a requirement of further code fix for the issues. * Involved in various manual upgradation and patching activity. -- Fresh installation of AppViewX application in the customers servers. -- Upgrading of the AppViewX environment to the customers who are existing in the legacy version. -- Applying hotfixes or monthly patches to the customers. * Creating technical documents/ confluence and giving tech talks monthly as a part of knowledge transfer. Show less Learnt the working of the Appviewx product and the basics of networking followed that practiced the installation of AppViewX application in the labs. * Picked simple cases generated by the customers via the web based ticketing system. * Initiated the communication and engaged with the customer for troubleshooting of the issues that were done via email or through remote access. * Addressed and resolved issues related to our AppViewX product on varies modules - ADC+, CERT and SEC+ * Worked on the technologies involving - Legacy environments: Linux and Shell scripting - Latest environments: Kubernetes, Docker. * Closely worked with the respective Engineering team for code fix/ configuration changes to be done for resolving the issues. * Involved in various manual patching activities. Show less

  • Technical Support Engineer

    Aug 2022 - Dec 2023

  • Technical Support Intern

    Feb 2022 - Aug 2022
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  Camp Australia

  Apr 2024 - now

  Educator

  I am happy to share that I'm starting a new position as Educator at Camp Australia