Disha Patel

Experience

• 

  Melbourne Pathology

  Aug 2002 - Mar 2011

  Assistant Collection Area Manager

  • Team Management • Leadership, staff mentoring and supervision• Customer service excellence• Recruitment- interview and training• Liaison with key stakeholders including GPs, Hospital, Aged Care Facility, Clinics, Nurses and other health providers• Service provision through ten collection centres• Staff performance and roster management• Conflict Management and Customer Feedback response• Development and Supervision of Quality Activity –innovative activity to improve service delivery, e.g. Waste management, Home visiting service, Collection Centre operations• Monitor OH&S standards in daily practice to all centres• Routine and advanced skilled based pathology collection• Assist to and acting as a Collection Area Manager Show less

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  Greater Eastern Primary Health

  Mar 2011 - Jun 2012

  Patient Services Officer

  • Project Development, Implementation and evaluation • Strategic Planning including need analysis and risk management• Assist in Grant/Funding Applications • Assist in Clinical Education program delivery• Provide presentation on behalf of GEPH to various stakeholders• Stakeholder engagement and ongoing liaison• Policy and Procedure Development and implementation• Report Writing –Annual plan and reports for funding body, research and data analysis to generate concise reports to CEO• Collation and reporting of data on monthly basis• Manage individual program budget• Contract Management for Allied Health Professionals• Exceed Monthly KPI’s• Customer relation data base management• Support to the Clinical Services Unit Manager Show less

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  Eastern Melbourne Medicare Local

  Jul 2012 - Sept 2015

  ATAPS Coordinator / System Integrated Solutions Support Lead

  • Project Coordination for Government funded Mental Health Services program - Access to Allied Psychological Services (ATAPS) within primary health care• Lead and manage the team of administrative staff to provide day to day support for all clinical services for the organisation under System Integration Solutions unit• Program Management – need analysis, planning, implementation, promotion, delivery and risk management• Report Writing –Department of Health annual plan and reports, data reporting and management, report for committee member, concise report to the director• Service promotion – Internal and External service providers • Stakeholder engagement and ongoing liaison • Budget management – monthly reconciliation of clinical and service funds• Contract Management for Allied Health Professionals• Quality control – development and implementation of operational processes• Data Collection and analysis to evaluate quality improvements • Strong administrative skills with ability to organize and prioritise work load to meet deadlines in timely fashion with attention to detail• Assist team of Allied Health professionals to meet operational goals• Team management and performance management for SISSO team• Task allocation within admin team to manage day to day work priorities• Provide direction and work as a resource for SISSO team• Initiative approach towards program delivery to meet expected outcome• Assist all clinical leads for data extraction, analysis and generate reports• Assist business corporate unit with financial and operational responsibilities• Support team leader and director for strategic planning• Promote organisational values through communication with external stakeholders• Customer service focused for delivery of the program Show less

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  Eastern Melbourne PHN

  Oct 2015 - Jan 2022

  Project Management OfficeData Analysis and improvement methodologyStrategy commissioning framework through project re-design and commissioning projectsRisk management and implementation of quality systemOngoing strategic and performance monitoring for business improvement Mental health project management including stakeholder engagement, contract management, data collection, analysis and reporting to funding body in efficient manner.

  • Planning and Performance Analyst

    May 2021 - Jan 2022

  • Program Officer

    Oct 2018 - May 2021

  • Service Improvement Facilitator

    Oct 2015 - Oct 2018
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  St Vincent's Health Australia

  Jan 2022 - now

  Analytics Program Coordinator

  Delivering key transformation project through agile project management, to optimise data analytics for our business stakeholders through enterprise data platform.