Mai Serag

Experience

• 

  Orange

  Oct 2017 - Dec 2017

  Customer Service Representative (VIP)

  • Responded to client’s inquires• Handled client’s requests and complaintsKey Accomplishment:• Achieved a 100% call quality rate

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  Business Boomers

  Jan 2018 - Apr 2020

  Operations Officer

  • Followed up with suppliers to arrange product pickup• Managed and tracked the e-commerce order and shipping cycle• Reported the online orders status• Made stock and price updates• Analyzed and reported the monthly sales• Listed the products on online stores• Assisted in resolving customer requests and complaint• Made sure received and returned items are documentedKey Accomplishments:• Managed multi-site operations for various brands• Created an efficient customer-order updating system to elevate the quality of online purchasing عرض أقل

• 

  Palma

  Jul 2020 - Sept 2020

  E-commerce Operations Specialist

  • Sent out the orders to the shipping company• Made sure the warehousing team fulfilled the orders correctly and they were picked up by the shipping company• Tracked the orders with the shipping company and making sure they arrive on time• Followed up with the warehousing team to make sure the stock level is accurate• Assisted in resolving customer requests and complaintsKey Accomplishment: • Created tracking system for orders to ensure the optimal customer experience throughout their entire journey عرض أقل

• 

  National Bank of Egypt (NBE)

  Oct 2020 - Dec 2021

  Banker

  • Prepared the necessary documents for remittance disbursement to clients• Facilitated the transfer of fund requests between customer bank accounts• Received checks from clients for deposit into their bank accounts• Managed the receipt and delivery of clients' cards and checkbooks• Updated the status of the credit cards and checkbooks in the system• Carried out administrative and clerical tasks, including data entry and filing• Presented and elucidated banking services and products to clients based on their needs• Effectively resolved client inquiries, requests, and complaintsKey Accomplishment: • Attained a "Very Good" rating in my initial performance evaluation عرض أقل

• 

  Diet Hub

  Nov 2022 - Jul 2023

  UX/UI Designer

  • Conducted user research and analysis to understand user behavior and needs• Designed and iterated wireframes, mockups, and prototypes while considering user feedback and usability best practices• Developed and maintained a consistent design system to ensure brand coherence and a seamless user experience• Collaborated with the development team to implement designs and provided clear design specifications• Continuously evaluated and improved the user interface based on user feedback, usability testing, and emerging design trends Key Accomplishment: • Single-handedly conceptualized and designed a holistic diet app, encompassing all essential features and user experiences tailored to the unique needs of individuals seeking dietary guidance عرض أقل

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  Freelance

  Aug 2023 - now

  UX/UI Designer