Arun Kumar Hati

Experience

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  Aegis Limited

  Jul 2016 - Mar 2017

  Executive

  Roles & Responsibilities:• Research and identify solutions to software and hardware issues.• Diagnose and troubleshoot technical issues, including account setup and network configuration.• Ask customers targeted questions to quickly understand the root of the problem.• Talk clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.• Properly escalate unresolved issues to appropriate internal teams (e.g. Hardware Engineer/ Service Center)• Providing technical support to customer related to Epson Printer and Projector.• Handling inbound and outbound calls from customers.• Provide prompt and accurate feedback to customers.• Refer to internal database or external resources to provide accurate tech solutions.• Ensure all issues are properly logged.• Prepare accurate and timely reports.• Document technical knowledge in the form of notes and manuals Show less

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  EvisionTechnoserve Pvt Ltd

  Mar 2017 - Jun 2018

  Desktop Support Engineer

  Roles & Responsibilities: • Worked as L1 Support Engineer. • Ensure timely escalations are being done for all calls based on criticality of the problem. • Providing Remote assistance for troubleshooting and installations. • Installing and distribution of all software, patches and service packs. • Checking the antivirus update status. • Remote Desktop support for client machines through MSTSC and VNC. • VPN client installation, Configuration and troubleshooting. • Coordinating with other technical teams and getting the issues resolved. • Microsoft outlook configuration and troubleshooting. • Creating users, groups, OU’s and adding systems to domain. Show less

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  CMSIT Services Pvt Ltd

  Jun 2018 - Mar 2022

  Customer Support Engineer

  Roles & Responsibilities:• Working as a L2 Support Engineer. • Responsible for First/second-level support for all Desktop related issues. • Participated in complete system builds, upgrades, migrations, and patch management. • Prepared and maintained documentation of technologies, standards, and procedures. • Share level permissions and security level permissions. • Administration and maintenance of Active Directory environment.• Troubleshooting any hardware related issue and hardware asset management. • Vendor coordination on any hardware related issue. • Providing remote support for Server installation and configuration on client environment. • Providing technical and application support for facing any issue with software, Hardware and OS related issues. • Monitoring, Maintenance and Troubleshooting of Network LAN. • Troubleshooting hardware problems. • Installation & maintenance of systems, Local Printers and Network printer, etc. • Software's/Drivers installation and maintenance. • Installing and updating antivirus at regular intervals. • Co-ordinating with ISP • Routers, Switches, Firewalls and Windows server’s installation and configuration. Show less

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  HireRight

  Mar 2022 - Dec 2023

  Information Technology Service Desk Analyst

  Roles & Responsibilities:• Troubleshoot independently and resolve certain levels of IT support issues.• Create Windows Username and Password for New Hire’s using PowerShell.• Provide required security access as per user profile using Active Directory.• Manage and configure user’s own device and company device using Microsoft Intune.• Provide access E3 ,F5 and share mailbox to end user using M365 Admin Center .• Create share folder and Groups as per Organization requirements.• Receive, prioritize, Jira tickets and actively resolve end user help requests and Incidents.• Analyze, IT incident reports and service requests to identify trends.• Escalate issues to appropriate teams as necessary. Show less