Ken Devine

Experience

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  Federals Tasmania

  Feb 1981 - Apr 1985

  Launceston Country Club Casino
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  Adelaide Casino

  May 1985 - Jan 1994

  • Pit Manager

    May 1985 - Jan 1994

  • Pit Manager

    May 1985 - Jan 1994
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  Crown - Melbourne

  Feb 1994 - Aug 1995

  Oak Room Shift Manager
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  The Star ( formally Star Casino )

  Sept 1996 - Oct 2000

  Casino Shift Manager
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  Jupiters Hotel & Casino

  Oct 2000 - May 2005

  Casino Operations Manager
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  SKYCITY Hamilton

  Jun 2005 - May 2006

  Casino Manager

  Joined SKYCITY as Casino Manager in Hamilton to bring contemporary gaming management to the property and take over as General Manager after a two-year period. As Casino Manager I had direct responsibility for table games and gaming machines KEY ACHIEVEMENTS• Significant improvement in operating profit to record levels• Strong growth in gaming revenues• Supported negotiation of the casinos first certified agreement• Developed a local VIP program and VIP gaming area• Developed gaming shift management to ensure peak performance across all shifts• With SKYCITY Hamilton achieving strong improvement, instead of remaining at the property as initially intended, I was asked to move to SKYCITY Auckland and develop the table games business Show less

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  SKYCITY Auckland

  May 2006 - Jun 2008

  General Manager Table Games

  Transferred to SKYCITY Auckland to optimise performance of table games during the extensive main gaming floor refurbishment and develop key operational managers in contemporary table games management KEY ACHIEVEMENTS• Delivered revenue growth 9.5% in first full year (FY08) despite major MGF refurbishment• Improved net contribution of table games by 12%• Developed Operations Managers for improved performance• Introduced table games performance measures and achieved benchmark targets• Improved business intelligence gathering, analysis and management of data Show less

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  SKYCITY Adelaide

  Jun 2008 - Jun 2015

  General Manager - Table Games

  Transferred to SKYCITY Adelaide to transform the table games business by providing a fresh and contemporary approach to the operation and develop the table games management team to consistently deliver industry benchmark performance KEY ACHIEVEMENTS• Delivered significant improvement to revenue and net contribution, including:o 6.1% revenue CAGR over 5 yearso 5 years of record profit from table gameso Both revenue and profit results delivered with a consistent regulatory environment• Transformed table games strategy through embedding:o Business intelligenceo Benchmarking against competitorso Accurate monitoring of table productivity• Provided rigorous, nuanced oversight of all 100 tables, including:o Detailed analysis and review of table games metrics throughout the table games leadershipo Initiating performance monitoring at a table level to replace low-performing tables o Researching new games to replace under-performing tableso Introduced rostering system Tangam• Delivered change management with new games breaking even within 2 months• Led innovation in game selection to continuously improve table performance• Installed live automatic table terminals to dramatically improve productivity• Engaged all senior staff in P&L reporting to provide insight into their role in profit performance• Temporarily took over management of cage cashiers (2 years) to implement a suite of productivity and customer service improvement• Contributing to strategic discussions and governance in senior leadership team meetings• Creating new professional development pathways for all staff• Co-negotiator of employee EBA (2009 and 2011)• During my time at SKYCITY Adelaide Casino I was asked by the SKYCITY Group CEO to visit SKYCITY Darwin and SKYCITY Auckland to provide advice into table games operations, including how to:o Increase turnovero Improve profitabilityo Develop the customer experienceo Improve table games layouts Show less

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  Lasseters Casino Alice Springs

  Jan 2015 - Jan 2015

  Consultant - Table Games Growth

  Completed three month consultancy work with Lasseters Casino introducing new games, floor layout changes and recommendations to the CEO and owners with weekly reports and continual updates with actions being taken.

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  SKYCITY Entertainment Group

  Jun 2016 - now

  Executive Manager (GM) - Tables Gaming and Property Support Services

  Recruited to SKYCITY Darwin to optimise table games performance as SKYCITY undertook a strategic review of the business. As the table games operation was smaller than my previous experience I was also tasked with overseeing the cash desk and security management.