Ben Fishner

Experience

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  Interscope Records

  May 2005 - Sept 2005

  Publicity Intern
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  WERS 88.9FM

  Sept 2005 - Sept 2007

  Writer
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  Apple Retail

  Mar 2006 - Dec 2007

  Mac Specialist
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  Interscope Records

  May 2006 - Sept 2006

  Publicity Intern
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  Cornerstone Promotion

  Sept 2007 - Jun 2008

  Field Marketing Representative
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  Perseus Books Group

  May 2008 - Jun 2008

  Publicity Intern, Da Capo Books

  Assisted with day to day operations of the publicity team at Da Capo, an imprint of the Perseus Books Group.

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  The Museum of Modern Art

  Jun 2008 - Jun 2011

  Macintosh Desktop Support

  Provided support, maintenance, and troubleshooting for all Apple technology in MoMA’s offices and galleries, primarily for users in the graphic design, publications, and education departments, but also for curators, senior staff, and visitor facing kiosks.

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  Ben Cooks Everything

  Jan 2009 - Apr 2011

  Creator

  Created the blog in which I'm plodding my way through recipes in Mark Bittman's How To Cook Everything, sharing experiences, tips, and favorite recipes.

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  Serious Eats

  Jan 2010 - Jun 2015

  Served as lead point person on all ad campaigns, working with clients, internal ad sales, product team, and creative services from launch to completion to make sure campaigns launched on schedule and delivered in full. Ensured that campaigns were engaging for readers while staying on message for advertisers. Led Serious Eats’ operational transition to in-house direct ad sales and managed all ad trafficking, maximizing fulfillment from direct buys and remnant inventory. Collaborated with product team to create landing pages for clients, from sponsored editorial content to custom landing pages, and brainstormed ad campaign ideas for RFPs and assisted in putting together proposals for potential clients. Also assisted with special projects for in-house product team. Wrote short budget conscious restaurant reviews, farmers market reports, and other coverage of the New York food scene.

  • Account Manager

    Mar 2014 - Jun 2015

  • Advertising Operations

    Feb 2011 - Mar 2014

  • Contributing Columnist

    Jan 2010 - Jan 2013
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  The Estée Lauder Companies Inc.

  Jul 2015 - Oct 2015

  Digital Producer
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  BentoBox

  Oct 2015 - Jul 2016

  Account Manager

  Helped restaurants connect with their guests online by providing responsive, mobile optimized websites and the tools to run their business on the internet. Onboarded new customers and lead design process, from gathering client assets to design kickoff through client feedback, QA, and launch. Ensured new sites met customer needs and drove revenue through increased reservations, ecommerce, gift card sales, and guest engagement. Worked on websites for businesses ranging from mom-and-pop restaurants to high profile restaurant groups, including Jose Andres’s Think Food Group and Tom Colicchio’s Crafted Hospitality. Show less

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  Craftsy

  Oct 2016 - Jul 2018

  Fostered a friendly IT experience that didn't suck for users. Served as front line on internal helpdesk for employee-facing requests across Denver office, production studio, and Bluprint’s Indianapolis fulfilment center. Maintained Jira Service Desk project to track, route, and report on incoming support requests from across the business. Educated over 200 users, from warehouse associates to executive team, on how to most effectively use hardware and software and wrote clear and concise how-to documentation for Bluprint’s internal tools so users could help themselves. Communicated company updates and served as the main point of contact during IT procedures. Show less

  • IT Manager

    Aug 2017 - Jul 2018

  • Helpdesk Support Technician

    Oct 2016 - Aug 2017
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  Bluprint

  Jul 2018 - Jul 2020

  At Bluprint (formerly Craftsy), inspiration becomes action. Our digital platform helped people learn and be inspired by world-class experts, classes & tutorials across a wide range of creative activities, and a global community of like-minded doers.Served as project manager and scrum master for Bluprint's web and mobile app engineering teams. Planned and facilitated all agile ceremonies, including daily scrum, sprint planning, sprint demo, sprint retrospective and backlog refinement for web and mobile app development teams. Worked with Bluprint's PMO to implement cross-functional project management standards including project charters and ROI evaluation ahead of project kickoffs. Collaborated closely with development managers, technical leads, engineers, product owners, and stakeholders to improve process and ceremonies. Owned and improved Jira and Confluence systems including setup and maintenance of workflows, boards, issue types, and reporting, as well as researching and rolling out tools and plugins. Show less Supervised all on-prem and cloud IT operations at four locations including network, server room, wifi, fulfillment center, and workstations. Led migration to NBCU’s corporate network in Denver office, production studio, and Indianapolis fulfilment center with zero user downtime. Oversaw installation of new production SAN, including evaluation of requirements and business needs, vendor assessment, cost negotiation, and rollout to users. Managed a team including system administrator and desktop support technicians. Administered and audited tools including Jira, Confluence, Slack, G Suite, Amazon Console, Adobe Creative Cloud, and Chargebee, among others. Documented operations for IT team, including user facing documentation and runbooks. Show less

  • Engineering Project Manager

    Nov 2019 - Jul 2020

  • IT Manager

    Jul 2018 - Nov 2019
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  NBCUniversal

  Jul 2020 - now

  Project manager leading the rollout of enterprise-wide Cyber Security initiatives to improve NBCU’s security posture. I collaborate with stakeholders within the security organization and across NBCU’s business units to achieve buy-in for implementation of new security tools, as well as facilitate recurring and ad hoc standups, meetings, and working sessions to review progress, deliverables, and drive decisions.

  • Senior Cyber Support Analyst

    Jun 2024 - now

  • Project Manager, Cyber Security

    Jul 2020 - Jun 2024