Prithy R

Experience

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  Tata Consultancy Services - CITIBANK

  Aug 2010 - Nov 2011

  Senior Associate

  Adhering to the Deliverables within the SLARecalling the transferred funds based on reports received from fraud investigation teams to avoid funds crediting to wrong or fraudulent accountsReversing payment from customers account for failed cheques with adequate detailsTransfer the funds to external bank for indemnity claim settlement request Having good communication skills and interacting with HSBC for telephonic enquiriesActing as single points of contact to the clearing banks and other external banks.Involved in process analysis for better control & ImprovementAmending customer accounts based on customer instruction Handling Miscellaneous Requests & e-mail tracking which are received from the clientInvolved in process analysis for better control & ImprovementPreparing Daily and monthly MIS and reporting to business on timePreparing Bank Statements Show less

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  WNS

  Dec 2011 - Sept 2012

  Senior Account Executive

  Preparation of Purchase Orders / Work OrdersLooking after various TDS Calculations such as Service Tax, Sales Tax etc.Preparation of salary statementReporting to office head of business units informing the status of outstanding on weekly basis.Preparation of salary statementContacting UK T Mobile Customers via email and Phone calls.Pitching up for additional Plan upgrades and increasing their plan ratesAdhering to the Deliverables within the SLAInvolved in process analysis for better control & Improvement Show less

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  Marsh McLennan Global Services India Private Limited (MMGS)

  Sept 2012 - Aug 2015

  Senior Administrator

  • Calculating and conducting audit for DB retirement benefits and preparing statement which involve Leaver, Normal Retirement, Early Retirement and Ill-Health retirement quotes.• Calculating and conducting audit for DC Leaver benefits and issuing statement to the client.• Preparing Transfer Out statement and processing payment request.• Responsible for ensuring that UK pensions defined benefits and defined contributions are calculated with regards to legislative requirements• Collaborating with UK counterparts for product & procedural queries• Mapping organisation wide risks with focus on assessing work processes, analysing business issues and suggesting ideas for improvement• Conducting detailed Training Need Analysis to identify the gap areas in skills & knowledge on a monthly basis• Making sure that the accurate client database is maintained with correct checks & reconciliations• Managing complex transactions and ensuring high quality deliverables• Maintaining coordination with onshore counterparts to achieve team targets on quality & accuracy• Organizing feedback sessions and resolving the grievances/conflicts within the team• Preparing and monitoring development plans & road maps for individuals with performance challengeshttp://www.jltgroup.com/india/http://www.jltgroup.com/• Coordinating with The Inland Revenue National Insurance Office (NICO) for various query related to GMP (Guaranteed Minimum Pension). Show less

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  Brainonbrain International Abacus Institue

  Sept 2015 - May 2019

  Operations Coordinator & Business Development Specialist

  • Joined as Abacus teacher (part time) in January 2017, however was later promoted as Business Specialist on April 2017.• Review companies’ internal processes, procedures and policies frequently and keep a track of it.• Crosscheck with the teachers for the training they require to enhance their skills by providing proper training to them in timely manner.• Provide Introductory classes to the parents and kids and emphasize them the importance of the Institute and turning them to prospective clients for the business.• Contacting Corporates for tie ups with the institute and (some of successful tie ups were with Aster, Mashreq Bank, Emirates NBD, Zee TV and Emirates Specialty group.)• Analyzing the correct person for guest lectures and then arranging guest lectures with them for students and parents if required.• To conduct monthly meetings with Center heads and teachers and do SWOT analysis for business to concentrate on teacher’s growth that will indirectly result in companys growth. Show less

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  Serco

  Oct 2019 - Jan 2021

  Planning Coordinator

  Providing strategic planing and scheduling of all maintenance and project based activities while collaborating with customers and shift operations managers to ensure required resources are identified, planned, estimated, organized and scheduled prior to execution for efficient utilization of the maintenance resources.- Working closely with other functions in the business to support all goals, Holding responsibility to ensure all the business information / work order data is stored and maintained to support business decisions when required.Preventive Maintenance (PM) Planning | Weekly scheduling and successfully achieving monthly KPI while ensuring the PM and Schedule Compliance weekly and Monthly.- Successfully creating Corrective Maintenance (CM) work orders and allocating resources to complete.- Ensuring data integrity for all the KPI reporting and successfully coordinating with the team for data entry- Effectively coordinating with engineers to carry out quality check (QC) on daily basis.- Coordinating with Airport operation team to obtain JCR (join control room) approvals for assets maintenance.- Managing the operation team of technicians to deliver daily, weekly and monthly targets. Show less

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  Expo 2020 Dubai

  Jan 2021 - now

  CAFM Cordinator - Serco Project