Hazem K.

Hazem K.

Service Delivery Manager - MEGA Projects

Followers of Hazem K.2000 followers
location of Hazem K.Melbourne, Victoria, Australia

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  • Timeline

  • About me

    Driving Impact through Product Innovation | Strategic Leadership in Customer-Centric Solutions | Building Value through Partnerships & Digital Transformation

  • Education

    • Arab Academy for Science, Technology and Maritime Transport

      2002 - 2007
      Bachelor's Degree Electronics & Communication Engineering

      Activities and Societies: AIESEC IEEE

  • Experience

    • Saudi Business Machines

      Mar 2008 - Jan 2012
      Service Delivery Manager - MEGA Projects

      🏢 SBM is a Service Integrator and the general marketing and services representative of IBM in Saudi Arabia. ➡️ Responsibilities: Supervised resources, managed vendor relationships, and played a pivotal role in architecting and delivering Network, IPTV, and Unified Communications products and solutions.➡️ Achievements: - Successfully led the design and delivery of IPTV/OTT Solutions and BSS/OSS integration for King Abdullah’s Financial District (KAFD) in Saudi Arabia in 2011.- Led major green-field deployment and integration of the FTTH Network at (KAUST) in Saudi Arabia in 2009, including IoT integrations like fire alarms, CCTV, and connected meters.- Delivered country-wide implementation of Cisco Unified Communications solutions for the Saudi Central Bank in 2008. Show less

    • Mobily

      Jan 2012 - Jun 2015
      Director Product & Services

      🏢 Mobily is Saudi Arabia’s second-largest telecom company and part of Etisalat Group (e&)➡️ Responsibilities: Led strategic initiatives to drive digital transformation and launch innovative products and services, while overseeing vendor selection, partnership negotiations, and market expansion efforts.➡️ Achievements:- Directed the first-to-market launch of OTT multi-screen in Saudi Arabia.- Managed a USD 50M program to launch a new multi-screen OTT platform in KSA, overseeing partnership with Siemens and leading GTM planning and execution.- Led negotiations with content providers and broadcasters on distribution rights, securing contracts with major content providers.- Represented Mobily in the Etisalat Group’s Digital Services Scouting Program, identifying and acquiring innovative digital services for the group's portfolio. Show less

    • Intigral

      Mar 2016 - Jun 2018
      Senior Product Delivery Manager

      🏢 Intigral is the media and advertising arm of STC, and MENA’s leading provider of digital entertainment, sports, and media services ➡️ Responsibilities: Direct strategic initiatives for new market launches across the MENA region, focusing on delivering products to clients. Liaised with C-suite executives to align product deliveries with overarching business objectives, ensuring successful market entry and driving profitability.➡️ Achievements: - Captured a 12% revenue increase in 2018 by leading the integration and launch of OTT TV service for STC, a top MENA telecom operator.- Achieved a 29% increase in content delivery efficiency by designing and delivering a private CDN for STC, enhancing customer experience.- Enabled triple-play bundle sales by optimizing end-to-end business processes in Kuwait, resulting in a 20% uplift in customer satisfaction and 15% cost savings through streamlined operations. Show less

    • Linius

      Nov 2018 - now
      Director Product & Solutions

      🏢 Linius offers a SaaS platform powered by AI that transforms static video into data-driven, personalized experiences, enhancing engagement and monetization through advanced search, recommendation, and personalization for end users.➡️ Responsibilities: Direct product vision, development, and solution delivery across different sectors globally and champion the integration of data-driven applications and AI to drive innovation and customer success.➡️ Achievements:- Generated 140% YOY revenue growth in 2024 by launching AI-driven virtual video search and publishing tools.- Increased fan engagement by 120% and return rate by 35% through personalized AI-powered video experiences.- Optimized operational efficiencies by 70% through strategic product development and AI solutions.- Formed strategic alliances with leading AI partners like Azure, AWS, Stats Perform and Genius Sports driving innovation and market expansion.- Boosted product adoption by 150% using machine learning, NLP, and predictive analytics.- Improved sales response time by 87% with pricing calculators for our SAAS product and modularized AI components. - Provided strategic insights to executives, facilitating partnership decisions and collaboration.- Presented and demonstrated our AI-driven product portfolio to executives, fostering investor confidence and engagement.- Conducted market research to identify opportunities, driving customer success through collaborative solutions.- Defined vision and strategy for Linius’ diverse product portfolio, driving innovation and market success with actionable initiatives. Show less

  • Licenses & Certifications

    • AWS Certified AI Practitioner Early Adopter

      Amazon Web Services (AWS)
      Feb 2025
      View certificate certificate
    • Certified Scrum Product Owner (CSPO)

      Scrum Alliance
      Jan 2025
      View certificate certificate
    • AWS Certified AI Practitioner

      Amazon Web Services (AWS)
      Feb 2025
      View certificate certificate
    • Certified Agile Leadership

      Scrum Alliance
      Jan 2025
      View certificate certificate
    • Designing and Building AI Products and Services

      Massachusetts Institute of Technology
      Oct 2024
      View certificate certificate
    • Cisco Certified Network Professional Voice (CCNP)

      Cisco
      Sept 2009
    • Authorized SP Video Program for System Engineers

      Cisco
      Jan 2008