
Hazem K.
Service Delivery Manager - MEGA Projects

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About me
Driving Impact through Product Innovation | Strategic Leadership in Customer-Centric Solutions | Building Value through Partnerships & Digital Transformation
Education

Arab Academy for Science, Technology and Maritime Transport
2002 - 2007Bachelor's Degree Electronics & Communication EngineeringActivities and Societies: AIESEC IEEE
Experience

Saudi Business Machines
Mar 2008 - Jan 2012Service Delivery Manager - MEGA Projects🏢 SBM is a Service Integrator and the general marketing and services representative of IBM in Saudi Arabia. ➡️ Responsibilities: Supervised resources, managed vendor relationships, and played a pivotal role in architecting and delivering Network, IPTV, and Unified Communications products and solutions.➡️ Achievements: - Successfully led the design and delivery of IPTV/OTT Solutions and BSS/OSS integration for King Abdullah’s Financial District (KAFD) in Saudi Arabia in 2011.- Led major green-field deployment and integration of the FTTH Network at (KAUST) in Saudi Arabia in 2009, including IoT integrations like fire alarms, CCTV, and connected meters.- Delivered country-wide implementation of Cisco Unified Communications solutions for the Saudi Central Bank in 2008. Show less

Mobily
Jan 2012 - Jun 2015Director Product & Services🏢 Mobily is Saudi Arabia’s second-largest telecom company and part of Etisalat Group (e&)➡️ Responsibilities: Led strategic initiatives to drive digital transformation and launch innovative products and services, while overseeing vendor selection, partnership negotiations, and market expansion efforts.➡️ Achievements:- Directed the first-to-market launch of OTT multi-screen in Saudi Arabia.- Managed a USD 50M program to launch a new multi-screen OTT platform in KSA, overseeing partnership with Siemens and leading GTM planning and execution.- Led negotiations with content providers and broadcasters on distribution rights, securing contracts with major content providers.- Represented Mobily in the Etisalat Group’s Digital Services Scouting Program, identifying and acquiring innovative digital services for the group's portfolio. Show less

Intigral
Mar 2016 - Jun 2018Senior Product Delivery Manager🏢 Intigral is the media and advertising arm of STC, and MENA’s leading provider of digital entertainment, sports, and media services ➡️ Responsibilities: Direct strategic initiatives for new market launches across the MENA region, focusing on delivering products to clients. Liaised with C-suite executives to align product deliveries with overarching business objectives, ensuring successful market entry and driving profitability.➡️ Achievements: - Captured a 12% revenue increase in 2018 by leading the integration and launch of OTT TV service for STC, a top MENA telecom operator.- Achieved a 29% increase in content delivery efficiency by designing and delivering a private CDN for STC, enhancing customer experience.- Enabled triple-play bundle sales by optimizing end-to-end business processes in Kuwait, resulting in a 20% uplift in customer satisfaction and 15% cost savings through streamlined operations. Show less

Linius
Nov 2018 - nowDirector Product & Solutions🏢 Linius offers a SaaS platform powered by AI that transforms static video into data-driven, personalized experiences, enhancing engagement and monetization through advanced search, recommendation, and personalization for end users.➡️ Responsibilities: Direct product vision, development, and solution delivery across different sectors globally and champion the integration of data-driven applications and AI to drive innovation and customer success.➡️ Achievements:- Generated 140% YOY revenue growth in 2024 by launching AI-driven virtual video search and publishing tools.- Increased fan engagement by 120% and return rate by 35% through personalized AI-powered video experiences.- Optimized operational efficiencies by 70% through strategic product development and AI solutions.- Formed strategic alliances with leading AI partners like Azure, AWS, Stats Perform and Genius Sports driving innovation and market expansion.- Boosted product adoption by 150% using machine learning, NLP, and predictive analytics.- Improved sales response time by 87% with pricing calculators for our SAAS product and modularized AI components. - Provided strategic insights to executives, facilitating partnership decisions and collaboration.- Presented and demonstrated our AI-driven product portfolio to executives, fostering investor confidence and engagement.- Conducted market research to identify opportunities, driving customer success through collaborative solutions.- Defined vision and strategy for Linius’ diverse product portfolio, driving innovation and market success with actionable initiatives. Show less
Licenses & Certifications
- View certificate
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AWS Certified AI Practitioner Early Adopter
Amazon Web Services (AWS)Feb 2025 - View certificate

Certified Scrum Product Owner (CSPO)
Scrum AllianceJan 2025 - View certificate
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AWS Certified AI Practitioner
Amazon Web Services (AWS)Feb 2025 - View certificate

Certified Agile Leadership
Scrum AllianceJan 2025 - View certificate

Designing and Building AI Products and Services
Massachusetts Institute of TechnologyOct 2024 
Cisco Certified Network Professional Voice (CCNP)
CiscoSept 2009
Authorized SP Video Program for System Engineers
CiscoJan 2008
Languages
- enEnglish
- arArabic
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