
Robson Almeida

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About me
Customer Service | HR | Recepcionist | Call Center
Education

SEDU - Secretária de Educação do Estado do Espírito Santo
2011 - 2012Técnico Human Resources Management/Personnel Administration, General
Universidade Norte do Paraná
2014 - 2016Tecnólogo em Gestão de Recursos Humanos
Experience

Magban
Jan 2017 - Jul 2019• Benefit Management (Health Care, PAT, Transportation Voucher, Life Insurance, Meal ticket, etc.);• Climate Survey Analysis and Reporting;• Employee Admission Process;• Training and Development Initiatives;• Payroll Management;• Performance Metrics Monitoring (through point scoring systems);• Time Card Control;Key Competencies:• Detail-oriented approach;• Excellent organizational skills;• Commitment to creating a positive work environment for all employees;Objective: To ensure that HR policies and programs are efficient, effective, and aligned with the needs of employees and the organization as a whole.• Benefit Management (Health Care, PAT, Transportation Voucher, Life Insurance, Meal ticket, etc.); • Climate Survey Analysis and Reporting; • Employee Admission Process; • Training and Development Initiatives; • Payroll Management; • Performance Metrics Monitoring (through point scoring systems); • Time Card Control; Key Competencies: • Detail-oriented approach; • Excellent organizational skills; • Commitment to creating a positive work environment for all employees; Objective: To ensure that HR policies and programs are efficient, effective, and aligned with the needs of employees and the organization as a whole. Show less • Monitoring of the entire production process, from mining to shipment;• Coordination of production activities to ensure timely delivery of goods;• Compilation and analysis of production costs using Excel-based tools and techniques;• Preparation of reports to provide detailed insights into production costs, efficiency, and productivity;Key Competencies:• In-depth knowledge of production processes and cost analysis;• Strong problem-solving and analytical skills;• Excellent organizational and time management skills;• Ability to work independently and as part of a team;Objective: To provide accurate and up-to-date information on the production process and costs, and to help the organization make informed decisions about production optimization and cost management.• Monitoring of the entire production process, from mining to shipment; • Coordination of production activities to ensure timely delivery of goods; • Compilation and analysis of production costs using Excel-based tools and techniques; • Preparation of reports to provide detailed insights into production costs, efficiency, and productivity; Key Competencies: • In-depth knowledge of production processes and cost analysis; • Strong problem-solving and analytical skills; • Excellent organizational and time management skills; • Ability to work independently and as part of a team; Objective: To provide accurate and up-to-date information on the production process and costs, and to help the organization make informed decisions about production optimization and cost management. Show less
HR Assistent
Jan 2016 - Jul 2019Production Assistant
Jan 2017 - Mar 2018

Testi do Brasil
Jul 2019 - Nov 2019Export Analyst - Comex• Overview of logistics professional role;• Focus on export of ornamental stones;• Responsibility for overseeing and coordinating export process;• Preparation and review of necessary documentation with brokers and freight forwarders;• Ensuring all requirements are met for shipments;• Supporting the commercial department: - Sales follow-up; - Customer support; - Management of export process cost;Key Competencies:• Attention to detail;• Strong organizational skills;• Commitment to customer service;Objective: Ensure smooth and efficient execution of export process and customer satisfaction.• Overview of logistics professional role; • Focus on export of ornamental stones; • Responsibility for overseeing and coordinating export process; • Preparation and review of necessary documentation with brokers and freight forwarders; • Ensuring all requirements are met for shipments; • Supporting the commercial department: - Sales follow-up; - Customer support; - Management of export process cost; Key Competencies: • Attention to detail; • Strong organizational skills; • Commitment to customer service; Objective: Ensure smooth and efficient execution of export process and customer satisfaction. Show less

Rodiro Fábrica de Calçados SA
Dec 2019 - Dec 2020Production Operator - Buttress Molding• Utilizing the latest technology and techniques to create precision-made buttress molding;• Meeting the exact specifications and requirements of each PO#;• Staying up to date with the latest industry trends and developments;Key Competences:• Strong work ethic and attention to detail•Excellent technical skills in molding technology and techniques• Strong communication and relationship management skills• Adaptability and willingness to learn new technologies and techniques• Customer-focused approach and commitment to qualityObjective: To provide top-quality buttress molding services for high-end shoes to customers of international acclaim, utilizing the latest technology and techniques and building long-lasting relationships based on customer satisfaction and quality. To continuously develop and improve my technical and customer service skills, and to strive for excellence in all aspects of my work.• Utilizing the latest technology and techniques to create precision-made buttress molding; • Meeting the exact specifications and requirements of each PO#; • Staying up to date with the latest industry trends and developments; Key Competences: • Strong work ethic and attention to detail •Excellent technical skills in molding technology and techniques • Strong communication and relationship management skills • Adaptability and willingness to learn new technologies and techniques • Customer-focused approach and commitment to quality Objective: To provide top-quality buttress molding services for high-end shoes to customers of international acclaim, utilizing the latest technology and techniques and building long-lasting relationships based on customer satisfaction and quality. To continuously develop and improve my technical and customer service skills, and to strive for excellence in all aspects of my work. Show less

Vicaima
Jan 2021 - Jun 2021Production Operator• Operating machinery and tools to produce technical rings made of wood and its derivatives;• Monitoring the production process to ensure high quality standards are met;• Maintaining and troubleshooting equipment as necessary;• Collaborating with team members to improve production efficiency and effectiveness keeping up to date with industry trends and advancements to continuously improve processes and products;Key Competences:• Technical knowledge of production machinery and tools;• Ability to identify and solve problems in a timely manner;• Strong attention to detail and quality assurance skills;• Effective communication and collaboration skills;• Ability to work in a fast-paced environment and adapt to changes;Objective: To continuously improve my skills and knowledge while making a significant contribution to the production of high-quality technical rings for customers. I aim to use my expertise in machinery and tool usage, quality assurance, and problem-solving to enhance the production process and ensure customer satisfaction.• Operating machinery and tools to produce technical rings made of wood and its derivatives; • Monitoring the production process to ensure high quality standards are met; • Maintaining and troubleshooting equipment as necessary; • Collaborating with team members to improve production efficiency and effectiveness keeping up to date with industry trends and advancements to continuously improve processes and products; Show less

Magban
Sept 2021 - Nov 2021Heath and Safety Analyst• Documental Management health and safety at work department;• ERP inputs - TOTVs;• Adequacy of information to meet government requirements (eSocial);• Acting with the company's SESMT (health and safety departament) for documental formulation and adequacy;• Support for human resources practices;Key Competences:• Detail-oriented approach;• Excellent organizational skills;• Commitment to creating a positive work environment for all employees;Objetive: to ensure that human resources and health and safety policies and programs are efficient, effective and aligned with the needs of employees and the organization as a whole. Show less

Self-employed
Dec 2021 - nowCustomer Service Specialist• Customer support by phone and email;• Research of documents and records in Italian;• Genealogical tree creation;• Folder and document management;• Translation of short texts from Italian to Portuguese;Key Competencies:• Detail-oriented approach;• Excellent genealogical research skills;• Document reading and interpretation.Objective: To develop a career in genealogical research and document management, leveraging my skills in Italian, translation, and customer support to effectively contribute to research projects and information organization. Show less
Licenses & Certifications

Intro to Programming
KaggleDec 2022- View certificate

Power BI Desktop: construindo meu primeiro dashboard
AluraNov 2022 - View certificate

Power BI Desktop: tratamento de dados no Power Query
AluraNov 2022 - View certificate

Formação Power BI
AluraDec 2022 
Auditor Interno da Qualidade - ISO 9001:2015
IEL - Instituto Euvaldo LodiJun 2018- View certificate

Dashboard com Power BI: visualizando dados
AluraNov 2022 - View certificate

Power BI Desktop: tratamento de dados no Power Query
AluraNov 2022 - View certificate

Business Intelligence: trabalhando com Data Warehouse
AluraDec 2022 - View certificate

Dashboard com Power BI: visualizando dados
AluraNov 2022 - View certificate

SQL com MySQL: manipule e consulte dados
AluraNov 2022
Volunteer Experience
Músico
Issued by Primeira Igreja Batista De Cachoeiro De Itapemirim on Jul 2014
Associated with Robson Almeida
Languages
- enEnglish
- spSpanish
- poPortuguese
- itItalian
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