Gourav Nandi

Experience

• 

  Cable Combine Communication Pvt. Ltd. ( C. C. N )

  May 2010 - Apr 2016

  I am responsible for smooth operation of digital headend, sourcing the equipment’s and managing the network. I also responsible for the smooth operations of channels, CAS, CMS and looking after all the technical as well as operational issues, including business plan. Also handling a team.

  • Chief Digital Headend Engineer at Cable Combine Communication Pvt. Ltd.

    Feb 2013 - Apr 2016

  • Digital Headend Engineer

    May 2010 - Feb 2013
• 

  Saimaa Technologies LLP

  Apr 2016 - Jan 2022

  Technical Manager

  Pre sales:- Analyzing client requirements and designing the solution document based on the analysis.- Presenting the solution to the client and explaining the solution.- Preparing the BOQ based on the solution document and discussion with the client.- Releasing the quotation to client.- Negotiating the commercials with client for order finalization.Project planning & Integration:- Designing the workflow of Head-end based on the solution document and final proposal.- Preparation of wiring diagrams and configuration documentation.- Providing guidance to the installation team.- Configuring the Head-End as per standards.- CAS integration.- Testing MPEG/RF/IP stream for potential errors as per standards.- Providing training to Head-End engineer at client location.Technical Support:- Ensure timely resolution of escalated issued of varied complexity in the Digital Head-End system & CAS for PAN India clients via calls, email and remote access.- Maintaining healthy relationship with clients and work to their satisfaction.- Follow up with clients on a regular basis for any potential issues.STB software testing:- Functional and GUI Testing for the upcoming and existing models.- Testing the SW release (client specific) as per the standards.- Preparation of testing reports.- Analyzing software bugs and providing support to software team.- Testing of IPTV & Hybrid STB- Testing of OTT based application on OTT STB.Research & Development:- Testing Head-End devices like Encoders,HD Encoders IRD, HD IRD, MUX, EDGE QAM , PSI-SI & EPG software and Gateways etc and reporting bugs to the designing and software team.Managing Technical of NXT Digital ( HITS of Hindujas) for 21 states ( South, East & North East region of India ) Show less

• 

  CommScope

  Jan 2022 - now

  Staff Technical Support Engineer

  I Joined CommScope as a Staff Technical Support Engineer, my primary responsibilities here are to manage all customers account in the NAR region for their issues related CAS support during US nigh hours (Bangalore day time).