Sue Frith ACICM

Experience

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  Bibby Financial Services

  Dec 1997 - Jun 2004

  My success at identifying fraud while New Business Manager led to my appointment as Audit Manager with a direct report taking on the new business responsibilty.Conducted audits and surveys of clients and prospects with funding limits up to £1m and reported any potential loss situations in the client portfolio. Ensured security documentation was completed correctly.Saved the company £400k from a potential loss by identifying a fraudulent prospect before take-on by analysis of the sales ledger, company financial and credit reference reports.Identified, through a regular audit that an existing client was in breach of their facility by banking monies which enabled the client manager to put the client on notice. Show less Assessed and verified prospect's sales ledgers for potential risks and ensured credit limits and underwriting conditions were actioned before initial payment.Facilitated inter-factor transfers. Instructed the client into the operating procedures of their facility and followed up with a field visit in the first month.Significantly improved the level of service for new clients (e.g. the 2002 client survey recorded a 93% reduction in the number of queries from clients due to improvements I made in the initial take-on meeting and subsequent visit).Identified two fraudulent deals which saved the company from potential losses of £600k by analysing previous CIFAS information and discovering fresh-air invoicing. Show less Successfully managed a mixed portfolio of 35 factoring clients with funds in use up to £1m in different industry sectors.Successfully managed and developed a team of 3 credit controllers with customers bases between 100 and 1000.Achieved all targets for client retention, income and service by building strong relationships with clients through field visits, managing expectations, pre-empting issues and assessing security risks.Managed credit limits and made recommendations for adjustments in clients' facility. Show less

  • Audit Manager

    Mar 2002 - Jun 2004

  • New Business Manager

    Jan 2001 - Mar 2002

  • Client Manager

    Jan 1999 - Jan 2001

  • Credit Controller

    Dec 1997 - Jun 1999
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  Career Break

  Jun 2004 - Apr 2008

  Career Break

  Moved to Thessaloniki, Greece with my Greek husband, taking a career break

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  Knight & Sons Solicitors

  May 2005 - Sept 2005

  Credit Controller

  Temporary Contract (returned to UK for summer)Set a challenging target to maximise cash collection within 3 months. Exceeded the target, increasing the level of cash collections to a record £1m by:> introducing a computer diary system, improving speed and efficiency of chase calls,and targeting reminder letters to clients.> marketing the use of electronic point of sales transactions.Collected law firm's debts in areas including corporate & commercial, real estate, tax, trust & private client, litigation dispute resolution & employment. Show less

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  Medlife Hotels Ltd

  Apr 2008 - Oct 2008

  Contracts Administrator

  Liaised with hotels to ensure relevant discounts agreed in the contract were collected.

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  Toluna

  May 2009 - now

  Responsible for the billing and credit management function of the UK multi-currency sales ledgers for one of the world's largest online panel and survey technology providers to the market research industry. Responsible for the billing and cash collections for UK and Southern Europe. Cash postings/reconciliation and query resolutions.

  • Credit Manager

    Aug 2010 - now

  • Credit Controller

    May 2009 - Jul 2010