Ahmed Samatar

Experience

• 

  AKO Capital

  Jul 2019 - Jul 2019

  Intern

  - Conducted 150+ in-depth telephone interviews with businesses across Europe and the USA, achieving a response rate of 85%- Collaborated with AKO’s digital analyst to assess employee perceptions of a major life sciences company, contributing to a 20% increase in employee engagement scores- Assisted AKO’s Behavioural Analysis Unit by analysing over 500 company conference call transcripts, leading to a 15% improvement in linguistic accuracy for sentiment analysis

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  Morpeth School and Sixth Form

  Sept 2023 - now

  Information Technology Support Technician

  - Providing 1st Line, 2nd Line and 3rd Line support to members of staff and students across the school- Collaborating with network engineers to help set up and maintain network server rooms in order to ensure optimal network performance, resulting in a 30% reduction in downtime and a 25% improvement in data transmission speeds- Implementing the ITIL framework to provide the best practices and help improve efficiency as well as reducing cost e.g. installing new operating systems into recycled laptops (Continual Service Improvement)- Managing user account permissions by utilizing MS Active Directory as well as using PuTTy for VLAN configurations- Installing new Wi-Fi access points around the school to boost internet coverage by increasing network reliability by 50% to guarantee seamless connectivity for over 1000 students and staff 더보기 취소