Nyőgér Ági

Experience

• 

  Transcom Hungary Kft.

  May 2010 - Nov 2010

  Customer Service Representative
• 

  IBM

  Nov 2010 - Sept 2012

  HR Service Representative and Administrator (EDM/CSR)

  Act as a contact point for Managers and employees for all HR transaction related queries for SwedenTake ownership of the resolution of clients’ issues giving guidanceSupport the HR Specialist Teams with the administration of policies and with processes, providing education where necessaryUpdate the HR database with certain employee details/detail changesTrain the Newstarters for HR administrators, if required.

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  IBM

  Nov 2012 - now

  Support transition project through all phases and tollgates, specifically Project Launch, Solution Requirements, Solution Design, System Integration Testing and finally Transition to Support:Assess/analyze key project activities/milestones, solution scope is in line with SOW internally and with client identified process ownerAttend KT sessions, ensure process is documented, work closely with client to have all documentation approved by the given deadline or raise risk accordinglyParticipate actively to Service Center Readiness Testing, Support Root Cause Analysis on SCRT Test failures and plan, execute retesting if needed to ensure eventual retraining is provided and process documentation is updated properly and in addition support User Acceptance Testing (i.e. adviseHR, IQN, WD HCM, WD recruitment, WD Expense, WD Time Tracking, WD Compensation and Benefits)Support Cutover activities and Go-Live decision meetings (i.e. ensure team is prepared to start service and tools are set-up correctly for Go-Live)Support handover meeting from Transition to DeliveryEnsure support to delivery team, delivery management and TM during the agreed stabilization periodsTrack/Report progress on above activities to TRN manager clearly and in a timely manner using the required tools (i.e. Box, Office, IPWC) Show less Organize and set up KT invitations to relevant parties and act as the single point of contact in the country transition for EDM, delivering a constant follow-up on issues and questions raised by the Client and the transition leadsConduct KT sessions, creating processes and working materialsResponsible for creation and sharing of high level and detailed process documentation. Make necessary updates as per Client request, ensure activities documented are in line with the contractual scope. Proactively work on getting the Client sign-off on documentationDeliver process training to current staff as well as to new hires, ensuring complete, accurate and workable information is available in the receiving structureTake part in the testing phases of the transition, validating the test scenarios and results, raising issues, improving processes, training additional resourcesAfter go-live support the team with all EDM related questions, create, update documentation, communicate changes and provide training to other EDM team members. Identify and raise to the Transition Lead solution gaps as well as process improvement opportunities. Analyze and implement change requests including process documentation review and updates. Perform complex and ad hoc queries Show less Provide end to end support for the HR admin teamResponsible for analyzing and implementing change requests including process documentation review and updatesSingle point of contact for any clarification required on HR processes, systems and for process changesResponsible for coordinating the implementation of change requests within three delivery centers ensuring the process documentation reviews are properly handled by the center teamsResponsible for ad hoc project supportPerform, document and approve regular compliance testing and quality assurance tests in accordance to the Business Controls guidelines relating to the EDM processes Show less Act as a contact point for Managers and employees for all HR transaction related queries for German speaking countriesTake ownership of the resolution of clients’ issues giving guidanceSupport the HR Specialist Teams with the administration of policies and with processes, providing education where necessaryUpdate the HR database with certain employee details/detail changesEnter HR related changes into ERP system and perform relevant data checks verifying that information is complete and correctIdentify trends and areas of improvement and pass recommendations to Specialist Teams or Process OwnersPerform, document and approve regular compliance testing and quality assurance tests in accordance to the Business Controls guidelines relating to the EDM processesHelp identify the impact of the changes proposed by the HR Partner/Finance, etc. Show less

  • Workday Integration Consultant/Business Analyst/Integration Developer

    Aug 2019 - now

  • HR BPO Consultant

    Nov 2017 - Jun 2023

  • Workday - Transition SME

    Feb 2016 - Nov 2017

  • Global HR Subject Matter Expert

    Sept 2013 - Feb 2016

  • Hr Service Administrator (EDM) - External account

    Nov 2012 - Sept 2013