Samriddhi Pandey

Experience

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  Self-employed

  Jan 2019 - Aug 2022

  Digital Content Creator

  - Planned, shot, edited and published posts and short videos across social media channels such as Instagram, TikTok and Facebook reaching 4.9 million viewers and gaining 43.3 thousand followers in 90 days.- Collaborated with brands on social media campaigns to create curated content to promote their products and services resulting in higher engagement and sales.- Launched an online store using WordPress, implemented SEO guidelines to optimize website content and drove traffic by running email and ad campaigns. Show less

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  ELITE TRAINING PROS.

  Sept 2019 - Sept 2019

  Sales Service Representative

  - Met with existing customers and prospects to discuss business needs and recommend optimal solutions.- Developed and delivered engaging sales presentations to convey product benefits.- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

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  PANDA EXPRESS GOURMET CHINESE FOOD

  Oct 2019 - Jul 2020

  Front-End Customer Service Representative

  - Worked with the restaurant team to prepare in-store, online pickup, and delivery orders quickly and in time while ensuring the utmost quality.- Engage clients to assess their needs and provide an exceptional experience with positivefeedback from management regarding my communication and client interaction.- Resolve product or service problems by clarifying the customer's complaint, determining thecause of the problem, selecting and explaining the best solution to solve the problem, expeditingcorrection or adjustment, following up to ensure resolution. Show less

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  Sheridan College

  Jan 2020 - Aug 2020

  Accounting and Bookkeeping Tutor Intern

  - Tutored and helped fellow accounting classmates with general queries- Provided one-on-one to students who need help with course content, assignments, or projects related to accounting

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  Popeyes Louisiana Kitchen

  Sept 2020 - Jun 2021

  Sales Associate & Cashier

  - Manage orders in-person and over phone, ensuring repeat business by delivering excellent customer experience daily.- Recommended specials and promoted current offers to drive sales and customer loyalty.- Nurtured long-term relationships with new and old customers,regularly inquired about customer satisfaction, anticipated additionalneeds, and fulfilled client requests.

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  CIBC

  Jul 2021 - Sept 2022

  - Handled escalations and ensured client satisfaction by taking ownership of client issues and empathetically listening to their problems, resulting in a 98% customer satisfaction score.- Helped customers with their inquiries and resolved concerns over phone in a high volume, high pressure environment while increasing customer retention and driving sales.- Consistently exceeded sales targets by effectively communicating product information and value in outbound call campaigns. Personal Banking Representative at CIBC with Simplii Financial- First point of contact for clients calling in with questions or requests related to their banking needs.- Resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success

  • Solutions Specialist

    Mar 2022 - Sept 2022

  • Personal Banking Representative

    Jul 2021 - Mar 2022
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  Scotiabank

  Nov 2022 - Jul 2024

  Credit Analyst - Automotive Financing

  - Experience working on Dealer track • and ALSCOM- Structured and priced loans based on risk assessment and market conditions.- Adhering to AML/KYC compliance and other regulatory requirements- Analyzed financial statements, credit reports, and other data to evaluate creditworthiness and assess risk.- Collaborated with other departments, including legal and compliance, to ensure regulatory compliance and timely processing of loans.

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  Banana Republic

  Jan 2023 - Mar 2023

  Retail Salesperson/ Stylist

  - Proven track record of exceeding sales targets through exceptional customer engagement.- Expertise in curating outfits that align with individual preferences, body types, and occasions.- Strong product knowledge, keeping up with the latest fashion trends, and offering insightful style advice.- Skilled in maintaining visual merchandising standards to create an inviting shopping environment.