Anup Kaulgud

Experience

• 

  Uma Rameshwar General Store

  Apr 2003 - Jul 2008

  Partner

  General store for groceries & best quality dry fruits.

• 

  Allscripts

  Oct 2008 - May 2015

   Work on support tickets received through SalesForce CRM tool in a timely manner. Perform troubleshooting on functional and technical issues with remote desktop, refresh application services & root cause analysis.  Sound knowledge on working on SQL Server to troubleshoot the issues.  Ensure maintaining CSAT or VoC etc. Created knowledge articles with troubleshooting steps for known defects & SOPs. Monitor & mentor junior team members.  Acted as a resource for other staff members. Constantly looking for ways to improve processes.  Organizing and conducting team meetings. Created a quality control sheet for the process. Also updated the roster & leaves in SharePoint Calendar. Creating Dashboards & reports in MS Excel. Worked on transitioning the project from USA to India. Won many awards within the company for performance & getting the maximum number of client appreciations in a day. I won Star of the Month & Star of the Quarter awards. First member to initiate Video conferencing with USA managers & taking key decisions about the process. First team member to take cross functional training & impart training to team members. Show less

  • Senior Support Consultant

    Oct 2008 - May 2015

  • Product Support Services

    Oct 2008 - Jun 2011

  • Senior CSR

    Oct 2008 - Apr 2010
• 

  - Freelancer

  Aug 2015 - Feb 2016

  Freelacer Digital Marketing

  Keywords listing, On page & Off page activities for my clients.Constantly concentrating on Social Media Marketing & white SEO practices. Ensuring they have increased traffic on their websites & analyzing & reporting data on Google Analytics.

• 

  Capgemini

  Feb 2016 - now

  Requirements Gathering, Scrum, Agile, Product Backlog Planning, User Stories Creation, Acceptance criteria UML, ,Documentation, JIRA Tool n Confluence. Team Lead

  • Technical Business Analyst

    Jan 2019 - now

  • Technical Lead

    Feb 2016 - now

  • PMO

    Feb 2016 - Oct 2022