Katie Laird

Experience

• 

  Bank of Scotland

  Jun 2007 - Jan 2011

  Customer Advisor
• 

  HSBC

  Jan 2011 - Jun 2015

  • Mortgage Advisor

    Apr 2014 - Jun 2015

  • Premier Academy Mentor

    Apr 2013 - Apr 2014

  • Premier Associate

    Jan 2011 - Apr 2013
• 

  Post Office

  Jun 2015 - Mar 2017

  Mortgage Advisor

  - Responsible for understanding a customer’s personal and financial situation and preferences to ensure that the correct solution is recommended- Protecting the bank and the customer by keeping up to date with new laws and regulations and following strict rules and guidelines set by the FCA and PRA- Meeting and exceeding various customer focussed targets by delivering sales through service.

• 

  Tesco Bank

  Mar 2017 - now

  Responsible for minimising risk exposures and ensuring adherence with regulatory standards by working with all internal functions to deliver compliant solutions in response to new and changing regulation and new product/ service design. Specific examples of this include FCA High cost of credit programme and more latterly the FCA Consumer Duty project.Responsible for supporting quarterly RCSA, managing risk and control frameworks, events reporting and remediation and conduct and customer outcomes reporting and analysis. Show less

  • Risk and Regulation Manager

    Oct 2019 - now

  • Mortgages Commercial Manager

    Mar 2017 - Oct 2019