Matthew Dodd

Experience

• 

  Bury Council

  Nov 2013 - Sept 2016

  Casual Clerical Assistant

  • Supporting HR and Contracts and Commissioning teams with a range of clerical duties using Word, Excel and the council’s HR/Payroll system including:o Filing and photocopyingo Assisting in the transition to an online filling systemo Providing support to the pooled employment system for both the Newly Qualified Teacher and Social Workers

• 

  CASH 4 CLOTHES (OLDBURY) LIMITED

  Jun 2018 - Sept 2018

  Store Assistant

  • Receiving, sorting and weighing clothes from the customer • Safe receipt and storage of the money ensuring sufficient cash available for the next day • Tracking customers’ clothes and the money given and reporting information to the manager• Providing excellent customer service

• 

  Bury Council

  Jun 2019 - Jan 2020

  • Serving beverages and food to a range of customers• Providing exceptional assistance to customers • Maintaining stock levels and deep cleaning the bar area upon the completion of the shift• Working late shifts and at short notice • Communicating internally and externally with professionalism and diligence maintaining the reputation of the department. • Working under pressure to source placements for children within the care system. • Processing invoices, maintaining payment spreadsheets and setting up new payees for placements.

  • Bartender

    Jun 2018 - Jan 2020

  • Contacts & Commissioning Assistant

    Jun 2019 - Sept 2019
• 

  HMV Retail Ltd

  Dec 2019 - Dec 2019

  Customer Assistant

  • Working within a team in a fast-paced environment• Servicing customers on the tills, shop floor and front of house• Using the in-house system to check stock levels and answering customer enquires• Processing returns, discounts and other work required on the tills

• 

  BES Group

  Mar 2021 - now

  Managing a portfolio of clients with Engineering Inspection and engineering Contracts, both direct with the business and via Insurance Brokers.A focus on customer satisfaction by liaising and processing the renewals of annual contracts and maintaining the policies throughout the contract period.Liaising with multiple facets internally to help assist with the arrangement of inspections and other services provided within the wider group.Reporting directly to Managing directors based on the performance of contracts to gain assistance with the retention of policies through tenders and renewal processes.Regular virtual and face-to-face meetings to track Key Performance Indicators across my portfolio, with action plans generated to improve areas of concern. Invoicing and tracking Purchase order numbers with our direct clients Show less Member of the Customer Services broker team.• Day to day providing a high standard of customer service that has been maintained and built into the culture of British Engineering Services using CRM.• Starting the day with a plan for the tasks that are due to be carried, that could come in through either email or over the phone.• Working to a strict SLA for the work that is to be carried out with a focus on the renewal of the Engineering Inspections contracts.• Daily interactions both over the phone and via email with Insurance brokers to maintain and update client contracts.• Working within a team to handle the maintenance of contracts across the business.• Working with an initiative to handle cases that come into the business via both clients and brokers to handle requests varying from maintaining the items on a contract, providing reports carried out by engineers, liaising with the planning department to arrange inspections within a timely manner.• Liaising with senior leadership within the business, brokers and clients regarding requests that have financial impacts for more than one party. Show less

  • Account Manager

    Apr 2023 - now

  • Customer Service Staff

    Mar 2021 - Apr 2023