Mark Grimmett

Experience

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  Mitchells & Butlers

  Jul 2002 - Jan 2009

  Assistant Manager

  Promotion from kitchen porter through to line chef before moving front ofhouse and progression to Assistant Manager within the large family friendly restaurant and pub chain.• Site holding and accountability• Team development and training• Health and safety standard compliance• Purchasing, inventory, stock and cost control• Shift management and customer satisfaction evaluation

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  The Tabor Group

  Feb 2009 - Jun 2012

  Group Bar Manager

  Multi-site beverage management and team training for 3 wedding and event venues across the UK. • Bulk stock purchasing and distribution• Development of operational standards• Service management and guest contact• Supplier consolidation and contract negotiation• Evaluation of market trends and product marketing• Inventory value reduction and wastage managementSpearheaded the beverage supplier consolidation for three wedding venues across Essex and Warwickshire, UK. The initiative improved the group’s beverage COS by 8% whilst delivering their highest annual beverage revenue in over 20 years. Show less

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  McMullen & Sons Ltd

  Jun 2012 - May 2015

  Deputy General Manager

  Senior management of the beverage led bar and restaurant for the award-winning brewery within its higher end concept.• Daily operational management• Daily operational management• Team talent acquisition and development• In house and online guest satisfaction growth• Maintaining compliance with licensing and health and safety• Hosting of barista, sommelier and customer service training classesWorking with the team in Baroosh Chelmsford, I organised and managed a number of events to support fundraising for my local charity Hospital Radio Chelmsford at Broomfield Hospital.https://www.hrc.org.uk/Registered Charity 1163315 Show less

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  Alabbar Enterprises - Retail, Food and Beverage

  Jun 2015 - Aug 2017

  Brand Training Manager

  Restaurant manager and multi-site trainer for 4 stores across Dubai and Abu Dhabi from pre-opening phase, including the flagship store in The Dubai Mall of over 150 colleagues.• P&L evaluation and cost control• Brand standard alignment and development• Operational efficiency calculation and quality control• Internal content and process implementation and tracking• Training Manager for over 150 colleagues from pre-opening• Brand, franchise and corporate training contact and coordinator• Guest satisfaction assessment and customer service developmentOrchestrated the NYE 2017 event at The Dubai Mall fountain promenade, achieving the highest daily sales of any of the 1,500 Five Guys stores worldwide. Show less

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  Rotana Hotel Management Corporation PJSC

  Aug 2017 - Oct 2018

  Speciality Outlet Manager

  Specialty Gastropub manager from pre-opening for Rotana’s new flagship hotel on Saadiyat Island. Winning Best New Resort – Haute Grandeur.• Full pre-opening planning from construction phase• Team training, performance review and development• Marketing and promotional calendar production and review• Menu engineering, inventory valuation and stock distribution• Acting hotel beverage manager, supplier negotiation and support• Implementation and evaluation of SOP’s and operational standards Show less

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  InterContinental Hotels Group (IHG®)

  Oct 2018 - Oct 2019

  Restaurant General Manager

  Restaurant General Manager at The Fish House - Intercontinental Hotel. Nominated Best Seafood Restaurant – Fact Dining Awards Dubai 2019.• Detailed P&L analysis and cost control• Guest focused operational management• Business trend evaluation and forecasting• Cross training, development and succession planning• Design and execution of department wide KPI tracking• Revenue development, sales visitations and client relations• Development of customer service standards and team training Show less

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  Jumeirah Group / Jumeirah Hotels & Resorts

  Feb 2020 - now

  General Manager

  General Manager at The Dhow & Anchor – Jumeirah Beach Hotel (voted Pub of the Year – The Big Nightlife Awards 2024 by Hotel and Catering News Middle East), Hillhouse Brasserie - Dubai Hills Golf Club and Perry & Blackwelders - Souk Madinat Jumeirah.• Budgeting and forecast• F&B development and menu engineering• Supplier relations, procurement and invoicing• Financial process compliance and rectification• Detailed P&L analysis, validation and presentation• Team absence management, tracking and reporting• Maintenance assessment and contractor co-ordination• Seasonal and promotional event inception and execution• Team performance evaluation, training and development• Brand SOP and SOS creation, implementation and revision• Candidate recruitment, onboarding and succession planning Show less