Moussa Diomande

Experience

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  Magna International

  Jan 2000 - Jan 2003

  Material Supervisor

  Performed all technical analysis from the service department at the dealerships regarding specific parts and their usage.Document, research and follow up on all contacts with the desire responses and parts.Log the problems and solutions in the knowledge data base for future reference.In depth training in automotive parts on GM internal system (Vintage), Telnet, and lotus note e-mail system.Intake approximately 80 calls daily, with a 98% or higher service level.; Organized, supervised and provided the line with parts as production increased.Served as liaison between GM Orion and Versatrim Assembly line. Assisted in line repairs when necessary. Conducted stock inventory.Licensed Hi-Lo driver. Show less

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  Minacs

  Jan 2003 - Nov 2007

  Billingual French Analyst

  Bilingual French Agent – SPAC – 2006-2007Performed functions as a mentor and trainer within the center; acting as an ambassador for Minacs in building a positive work environment for New Hired Trainee which allowed me to coach them in taking calls, using tools including appropriate procedures, etiquette and give constructive feedback on their performance. Handled escalated calls due to mis-communication between agent and dealers.Assist both English and French speaking Canadian dealers in locator cases which involved parts that are no longer OEM.Handled inbound calls pertaining to estimated time of arrival, tracking, and order placement.Bilingual French/English Partech Analyst - 2003-2005 Assisted French speaking Canadian dealerships with and ACDelco parts in Pro-Quest electronic catalog.Performed all technical analysis from the service department at the dealerships regarding specific parts and their usage.Document, research and follow up on all contacts with the desire responses and parts.Log the problems and solutions in the knowledge data base for future reference.In depth training in automotive parts on GM internal system (Vintage), Telnet, and lotus note e-mail system.Intake approximately 80 calls daily, with a 98% or higher service level Show less

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  Integrated Broadband Services

  Oct 2009 - Nov 2010

  Tech Support

  The IBBS Call Center is staffed 24/7/365 by experienced customer service professionals who provide Tier 1, 2 and 3 support for Voice and Data customers via advanced escalation and integrated ticketing procedures, ensuring efficient handling of issues from first call to ticket closure. Technical Support Representative 1Troubleshoot different cable modems (ARRIS Combo VoiP, Linksys, SMC & Motorola combo Router) connectivity issues, by verifying the upsteam SNR, Upstream Power, Downstream Rcv ,Upstream SNR ,Downstream SNR , Headend Receive and the Current Throughput (US/DS) to ensure that the modem is performing correctly using OSS4, BBX4 and Coordinator.Troubleshoot VoiP No Dial-Tone, Buzzing, Static, Interference, Distortion/Choppy Voice, Voice Quality & Dropped Calls, Faxing over VoIP.Provision new modems for existing customers, and create new accounts for installers across the country.Verify and adjust customers browser setting (Internet Explorer, Fire Fox, Safary and Google Chrome).Install and troubleshoot Microsoft Outlook 2002, 2003, 2007 and Express, Windows Live Mail, Windows Mail, Mac Mail and Gmail.Install, setup and troubleshoot various routers (Linksys, Netgear, Belkin and D-Link).Troubleshoot Local Area Connection issues, correct IP setting in Win98, Apple OS- X, Win-ME, Win2000, WinXP, Vista and Win7.; Run Trace Route to locate bottleneck on customer internet connection for slow speed troubleshooting. Show less

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  American Recruiting Resources, LLC

  Apr 2010 - now

  Owner & CEO

  We are solving America's unemployment issues one placement at a time. American Recruiting Resources goal is to minimize human capital expenditures with an all in one recruiting source. We handle multiple areas of specialization, including but not limited to:Retained SearchContract RecruitingProject RecruitingCareer CoachingResume ServicesProfessional Translation ServicesInformation Technology Sales & MarketingFinance & AccountingMaritime ProfessionalsWe look forward to working with you and your organizations to make a great placement! Show less