Nadia Darova, MPH

Experience

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  ACCELERATED HAND THERAPY

  Mar 2015 - Sept 2015

  Patient Care Coordinator

  • Served as a liaison between patients, referring physicians, and insurance providers to ensure coordinated care for children and adults with acute and chronic hand, wrist, elbow, and shoulder-related conditions• Guided several hundred patients through the insurance approval process; contacted and familiarized myself with a network of providers to obtain pre-approval for patients before receiving rehabilitation services• Promptly recorded all information and correspondence related to patient care, managed patient appointment schedules, and executed other administrative tasks such as report preparation and oversight of a multi-line phone system Show less

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  St. Christopher's Hospital for Children

  Feb 2016 - Jun 2017

  Research Assistant

  • Created technology-specific (i.e. VP-Shunt, GJ Tube, G-Tube, PICC line, ports, Broviac lines) standardization of care templates that served as a list of simplified instructions for caretakers with children with special needs• Oversaw key aspects of a multi-center study funded by the American Academy of Pediatrics, applying quality improvement tools such as Med-to-Bed, Teach-Back, contingency plans, and follow-up phone calls to synthesize the care for patients who received inpatient care and outpatient services in the hospital’s Special Needs Clinic • Analyzed more than 1,000 chart audits of technology dependent children to seek trends within the hospital-to-home transition process that required further improvement Show less

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  NYC In Vitro Fertilization

  Nov 2018 - Apr 2019

  Administrative Assistant Office Manager

  • Managed daily operations including daily patient throughput, quality monitoring, and tracking, maintaining, and reporting of various practice metrics• Oversaw and assisted staff with new patient in-take, scheduling, and other patient-related services as needed; including individual and team meetings to review and evaluate performance and improvement• Collaborated with peer administrators and clinical directors to streamline workflow and standardize protocols

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  Food Bank For New York City

  Dec 2019 - Oct 2022

  Research & Impact Coordinator

  • Manage data collection and generate Mediation Analysis, Key Performance Indicator, and Impact Reports on a monthly basis to present to senior leadership and board members for the city’s largest hunger-relief organization• Analyze quantitative and qualitative survey data from Food Bank member agencies to evaluate need, measure performance, and glean insights to guide improvements that minimize food insecurity in New York City • Generate monthly food distribution reports for FeedNYC to share on their website• Collect data and report Food Bank’s response to COVID-19 on a weekly basis to donors, leadership, partners, members, employees, volunteers, etc. Show less

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  Cigna Healthcare

  Oct 2022 - now

  • Associate Director, National Partnerships

    Jul 2023 - now

  • Network Operations Senior Analyst, National Partnerships

    Oct 2022 - Jul 2023