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Lalana Techangamvong

Lalana Techangamvong

Inside Sales Specialist - Team Leader

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location of Lalana TechangamvongSingapore

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  • Timeline

  • About me

    Senior Channel Sales Manager @ HP | Channel Management

  • Education

    • Curtin University of Technology - Australia

      2001 - 2003
      Master's Degree International Marketing

      Master of Business (International Marketing)

    • Chulalongkorn University

      1992 - 1996
      Bachelor's Degree Business Education

      Bachelor Degree in Education (Business), 2nd Class Honour

    • Singapore Institute of Management

      1999 - 2000
      Post Graduate Diploma in Business Administration Business Administration and Management, General

      Post Graduate Diploma in Business Administration

  • Experience

    • Compaq Computer

      Feb 1999 - Jul 2002
      Inside Sales Specialist - Team Leader

      Sales & Account Management• Lead a team of Enterprise Inside sales responsible for achieving sales team quota target and talk time

    • Hewlett-Packard Asia Pacific

      Jul 2002 - Jul 2014

      • Accountable for end to end operations excellence working with various teams (Call Center, Order Management, Supply Chain, Finance, Legal, Logistics) in delivering service level agreement to Customers• Lead Account Business and Operations Review with Customers and Sales Teams• Responsible for deployment and solution of Global Direct Accounts inbound to APJ region• Manage HP product offering including EOL and transition for the global accounts and regularly communicate with the customers.Key Achievements• Established process improvement to consistently achieve 90% operations and delivery SLA for a very high complexity Global Oil Refinery firm• Successfully implement a global program in delivering skill optimization for a Global Operations Manager role Show less

      • Sales Transformation Program Lead

        Jun 2011 - Jul 2014

      • APJ Regional Transition Manager - Managed Print Services

        Oct 2009 - May 2011

      • APJ Catalog and Pricing Process & Capabilities Manager

        Sept 2007 - Sept 2009

      • Global Deployment And Operations Manager

        Sept 2003 - Sept 2007

      • WW Catalogue Manager

        Jul 2002 - Oct 2003

    • Hewlett Packard Enterprise

      Aug 2014 - Dec 2017

      Lead and Manage a team of Program and Project managers as well as Business Process Specialist to drive strategic sales and channels program transformation from Lead/Opportunity to Order across APJKey achievements• Lead and Manage a team of Program and Project managers as well as Business Process Specialist to drive strategic sales and channels program transformation from Lead to Order across - Implementation of a new special pricing processes and configuration tools for 150 Channel Partners across APJ- Deployment of Pricing Analytics Solution (Big Data) in the special pricing approval process to accelerate business growth and increase customer and partner experience Show less

      • Senior Manager - Strategy, Planning and Sales Operations

        Oct 2016 - Dec 2017

      • Senior Manager Sales Operations

        Aug 2014 - Sept 2016

    • HP

      Feb 2018 - now

      Responsible for growing Commercial SMB revenue including channel management to deliver the best partner experience Responsible for efficiency and effectiveness in Sales & Associated Revenues of the organization. This involves business partnering, strategic initiatives/support, sales effectiveness, and reporting.

      • Senior Channel Sales Manager for Thailand market

        Nov 2021 - now

      • Distribution Business Manager for Thailand market

        Nov 2020 - Mar 2022

      • Chief of Staff, Strategy & Planning to VP of Sales Operations

        Nov 2019 - Aug 2021

      • Senior Manager Sales Operations (APJ)

        Feb 2018 - Nov 2019

  • Licenses & Certifications

    • Data Science Foundation

      DNA Capitals Pte Ltd
      Aug 2021

    • Change management foundation

      APMG International
      Aug 2019

    • PRINCE2® Foundation and Practitioner Certificate in Project Management

      AXELOS Global Best Practice
      Jul 2019

    • Agile Scrum Master

      Simplilearn
      Jun 2020

  • Honors & Awards

    • Awarded to Lalana Techangamvong
      Achiever Award Vice President of HP APJ Sales Operations Oct 2013 Successful delivery of Inside Sales Business Model Transformation.
    • Awarded to Lalana Techangamvong
      Thanks a Million Award in year 2003 from HP APJ Operations Mangers Jul 2003 Awarded the ‘Thanks a Million Award’ from PSG for smooth transition of Shell Global catalogue management role from Europe to AP (August 2003).
    • Awarded to Lalana Techangamvong
      Customer Advocacy Award Compaq Computer Managing Director Oct 2001 Delivering Outstanding Customer Service in year 2001 from Compaq Computer.