Deinsebobo Tamuno

Experience

• 

  Voyage International School Abuja, (VISA)

  Jun 2019 - Jun 2020

  Administrative Assistant

  Managed office communications and responded to client inquiries via phone and email, providing information on school programs and promoting additional services.Coordinated appointment bookings and patient flow, improving appointment punctuality by 20% and reducing client wait times.Supported billing and finance operations with a 99% accuracy rate, addressing client queries regarding fees and payment options.Conducted data entry and maintained confidentiality of client records, reducing data discrepancies by 15%.Built strong relationships with parents and students, promoting school events and upselling extracurricular programs aligned with students’ interests. Show less

• 

  Dorothy Njemanze Foundation

  Jun 2020 - May 2021

  Administrative Lead

  Led front desk operations as the first point of contact, providing professional and compassionate service for clients in sensitive situations.Fostered a supportive client environment, improving service delivery by 30% through active listening and empathetic interactions.Collaborated with healthcare teams to optimize service delivery and ensure client satisfaction, with a 90% client satisfaction rating.Promoted foundation resources and supported services to clients, identifying opportunities to up-sell support programs based on individual needs.Implemented data entry systems, managing updates, referrals, and follow-ups to support efficient service. Show less

• 

  Nigeria High Commission Jamaica

  Jun 2021 - Oct 2023

  Administrative Officer

  Welcomed clients professionally, actively listening and responding to their needs, resulting in a 15% increase in client satisfaction scores.Maintained efficient client flow and coordinated schedules, reducing appointment wait times by 20%.Processed billing tasks daily with a 98% accuracy rate and provided information on additional services, effectively upselling relevant programs to clients.Ensured client confidentiality and accurate data entry, following all privacy regulations. Show less

• 

  Spanish Town Hospital Jamaica

  Jun 2022 - Jun 2023

  Administrative support intern

  Welcomed clients professionally, actively listening and responding to their needs, resulting in a 15% increase in client satisfaction scores.Assisted in promoting clinic programs and encouraged client participation in feedback surveys, fostering improved engagement and satisfaction.Assisted in Managing appointment schedules for doctors and departments Organized, updated and maintained patient files and other sensitive documents while ensuring confidentiality Assisted hospital staff with copying filing and managing correspondence.Ensured client confidentiality and accurate data entry, following all privacy regulations. Show less