Patrícia Kolmanová

Experience

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  Teleperformance Czech Republic

  Jul 2007 - Jun 2013

  Customer Service Representative

  Customer ServiceIntroduction of New ProductsProduct SalesPhone SurveysAdministrative Activities

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  Dopravný podnik mesta Žilina

  Nov 2009 - Nov 2009

  Internship Trainee

  - administrative activities at the Financial Department and Department of Public Procurement;- introduction to accounting.

• 

  India House Restaurants & Banquet

  Jun 2013 - Oct 2013

  Waitress

  Program Work and Travel USA - welcoming of the clients in the restaurant;- customer service;- working with a cash register;- acceptance and billing of orders; - cleaning of the workplace.

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  Family Values Souvenirs and Gift Shop

  Jun 2015 - Sept 2015

  Sales Assistant

  Program Work and Travel USA- working with a cash register;- products sales;- customer service;- administrative activities;- responsibility for ordering of goods.

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  Days Inn At The Beach

  Jun 2015 - Sept 2015

  Housekeeping Supervisor

  Program Work and Travel USA - organization of the cleaning services;- inspecting acitivties for the compliance to prescribed standards of cleanliness;- cooperation with the front desk managers;- investigation of complaints regarding the housekeeping service and taking corrective actions.

• 

  Unicorn

  Jan 2016 - Jul 2016

  Front Desk Coordinator

  Creating a welcoming environment for all visitors entering the building and respond to phone and email inquiries from clientsPerforming administrative tasks, including reprographic services and managing access for employee cardsProviding training and support to new receptionists

• 

  Unicorn University

  Aug 2016 - Jan 2021

  Ensuring the efficient operation of the Study Department while managing a small team of study advisorsOverseeing the student database and submiting data to the Ministry of EducationProviding support to both Czech and international studentsOrganizing events for students, including admission interviews, registration processes, and meetings for international studentsCoordinating and providing administrative support for the Erasmus+ and Double Degree programs, including the preparation of final reports and grant applicationsRepresenting the university at educational fairs and recruitment eventContracts, tuition fee and scholarship administrationFacilitating recruitment and enrollment activities Show less

  • Manager of the Study Department

    Jun 2017 - Jan 2021

  • Executive Assistant at the Department of Information Technologies

    Aug 2016 - Jun 2017
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  Unicorn

  Feb 2021 - Dec 2023

  Human Resources Specialist & People Business Partner

  Full responsibility for all HR processes and the life cycle of employeesInternal sources recruitment, organization of internal acquisitionsCoordination and managing of the annual employee evaluation processCoordination of adaptation process for new employees, career evaluation interviews, exit interviewsHR partnership with managers and employees, providing consultationsHR administrations – contracts, confirmations, invoices, etc.Preparation of documents for payroll and quarterly evaluationsLead development initiatives, including workshops, HR guidelines, and analysisMonitoring and assess educational programs according to role-specific needs Show less

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  Novartis Czech Republic

  May 2024 - now

  H2R Services Expert

  Managing activities across the employee lifecycle, including recruitment, organizational changes, and terminationSpecial emphasis on handling processes related to maternity leave, transitioning from maternity to parental leave, and return from parental leaveProcessing payroll data, including one-time and recurring payments, as well as timesheet management for part-time employeesAdministering employee benefits and ensuring accurate processingMonitoring and troubleshooting technical issues by analyzing error messages and user inquiriesContributing to P&O projects, such as the current transition from the HR Core system to the Workday platformAddressing standard service requests, resolving issues when feasible, or collaborating with higher-level support and subject matter experts for more complex resolutionsPerforming user administration tasks, such as managing access and permissionsProviding expert guidance and support in the implementation of processes and standards for all aspects of P&O ServicesOffering consulting and training to assist associates and managers in resolving challenges Show less