Llewellyn Dawe

Experience

• 

  Cape Audio College

  Jul 2008 - Nov 2008

  Assistant Recording and Mixing Engineer

  Responsible for signing in and out the use of music equipment. Recording student’s audio tracks. Help with the mix and mastering process and assist in producing the track.

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  Colt Talent

  Jan 2009 - Oct 2010

  Film extra and feature

  Performing, reacting and acting for local and international films and adverts. Stills photography model for international brand publishing.

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  Tswelopele Productions

  Oct 2010 - Jan 2011

  Store Room Controller

  Coordinating film crews' vehicles travelling and film equipment for Top Billing, Pasella and Expresso. Hiring and organising gear for our Cape Town, Johannesburg and overseas shoots. General Personal Assistant and logistic responsibilities.

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  Top Billing

  Jan 2011 - Nov 2011

  Assistant Video Editor

  Digitalising, onlining, media transferring, sourcing media, archiving, quality control and various other assistant editor duties. Organising and managing basic editing for promotional videos. Producing music cue sheets, editing music for promos for the magazine programs Top Billing and Pasella. Basic cleaning of audio tracks for the magazine program Ses’Khona. Liaising with media and clients. Organising what insert and which editor is needed to edit each insert. Managing two night assistants with their duties. Show less

• 

  GetSmarter

  Feb 2012 - Nov 2021

  Responsible for: - Operational and virtual learning systems, including the management of the Presentation function and execution of project based work in support of product development and delivery within the Learning Technology team. - Strategic direction, people management and processes automation of the presentation function in order to efficiently execute on course presentation tasks/projects- Analysis, planning and execution of all project based work which includes; the adoption of new systems/tech, successful deployment of enhancements across virtual learning environment and related Roadmap projects Show less Manage the Course Administration team. Ensure the course preparation and presentation administration of all course presentations are completed timeously and to a high standard. Report daily and weekly on the course presentation metrics. Oversee all course presentations and department efficiency. Provide proactive support in the development of course presentations.Highlights:- Building the course administration team from a team of two to eight while taking on all the course presentation administration.- Implementing automation and substantial efficiency gains to reduce course administration work by more than 20%. Show less Create, lead and manage the technical support function for proactive student support for all short course, postgraduate and professional programs presented by GetSmarter.Highlights:Creating the technical support function from the groundImplementing student technical support for all running short coursesImplementing the Zendesk customer support systemCreating the student self help support centre (38,500+ page views)Implementation of screencast support resourcesImplementing weekend and after hour tech support. (Monday to Friday 08:00 - 23:00, Saturday 12:00 - 17:00, Sunday 12:00 - 21:00)Implementation of technical support on inaugural Postgraduate programs. Show less

  • Director of Short Course Operations

    Mar 2021 - Nov 2021

  • Director of Learning Technology Operations

    Mar 2018 - Mar 2021

  • Head of Course Coordination

    Sept 2014 - Mar 2018

  • Head of Technical Support

    May 2014 - Aug 2014

  • Head of Coordination Operations

    Feb 2014 - May 2014

  • Lead Course Coordinator

    Dec 2012 - Feb 2014

  • Course Coordinator

    Feb 2012 - Dec 2012
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  Valenture Institute

  Nov 2021 - Jul 2023

  Responsible for:- Creating meaningful customer experiences through setting up, managing, maintaining and enhancing the Student Experience Tech Stack- Manager of Managers- Manage the Customer-facing Technical Support function.- Manage the Exam Operations team- Manage the Student Presentation Operations team

  • Student Experience Tech Manager

    May 2022 - Jul 2023

  • Student Experience Product Manager

    Nov 2021 - May 2022
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  Accredible

  Jul 2023 - now

  Manage the global Customer Support team responsible that is responsible for supporting issuers and recipients with their technical and system queries. Manage strategic projects, including support system migrations to SalesforceManage team's performance SLAsManage technical tasks such as account migrations.Build efficient and sound internal processesSupport the Customer Success leadership team - Ensuring clients are accurately and timeously operational on the Accredible platform.- Responsible for the tracking and solutions to ineffective customer performance.- Collaborating with internal teams to work on opportunities for expansion

  • Manager of Customer Support

    Apr 2024 - now

  • Senior Implementation Manager

    Jul 2023 - now