Benjamin Kappel

Experience

• 

  Georgia Southern University

  Jun 2013 - May 2014

  Assistant Resident Director

  Manage a staff of 11 Community Leaders (Resident Advisors) and Desk Assistants, as well as oversee the day-to-day operations of the Residence Hall.

• 

  Georgia College

  Jul 2013 - May 2014

  Community Director

  Responsible for four buildings within the six building residential complex "The Village" and its six student staff. Duties include facilitating a safe, comfortable environment, promoting student and community development, coordinating administrative functions, assisting staff with crisis management, advising community councils, interpreting and enforcing all administrative policies and procedures, as well as acting acting as an administrative hearing officer for cases involving alleged student misconduct. Show less

• 

  Booth Western Art Museum

  Aug 2014 - Mar 2017

  Guest Services Associate

  • Greet and provide museum and community information to all visitors and guests.• Process admission, membership information and payments through CounterPoint POS system.• Maintain museum information, including upcoming events, ticketing, café menu displays, and procedural facts

• 

  Georgia Aquarium

  Aug 2014 - now

  • Manage a team of 30 employees to conduct a guest immersion diving and swimming experience.• Ensure a 5-star customer service experience for ~50 guests/day, with a focus on safety, education andengagement.• Supervise program content and development, reporting, staff communications, and in-house IT management.• Maintain departmental budgets for program expenses, computer/AV hardware, and software contracts.• Developed a cascading track system to train staff on 11 program roles, including videography and editing, customer service, entry-level leadership, and emergency response.• Lay out guidelines, timeframes, and expectations for program coordinator projects.• Tracked and reported monthly program occupancy, including the coordination of VIP guests and special needs requests. Show less

  • Assistant Manager

    Jan 2021 - now

  • Dive Program Coordinator

    Jun 2018 - Jan 2021

  • Divemaster

    Jan 2016 - Jun 2018

  • Maintenance Diver

    Jan 2015 - Dec 2015

  • Dive Operations - Intern

    Aug 2014 - Dec 2014