Benjamin Kappel

Benjamin Kappel

Assistant Resident Director

Followers of Benjamin Kappel358 followers
location of Benjamin KappelAtlanta, Georgia, United States

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  • Timeline

  • About me

    Assistant Manager of Dive Immersion Programming at Georgia Aquarium

  • Education

    • Georgia Southern University

      2008 - 2012
      Bachelor's degree Psychology

      Activities and Societies: Heavily involved with Residence Life. Member of National Residence Hall Honorary (NRHH), Psi Chi (Psychology Honor Society) and the Psychology Coalition.

    • Karlstad University

      2011 - 2012
      Political Science and Government

      Global Engagement Semester

  • Experience

    • Georgia Southern University

      Jun 2013 - May 2014
      Assistant Resident Director

      Manage a staff of 11 Community Leaders (Resident Advisors) and Desk Assistants, as well as oversee the day-to-day operations of the Residence Hall.

    • Georgia College

      Jul 2013 - May 2014
      Community Director

      Responsible for four buildings within the six building residential complex "The Village" and its six student staff. Duties include facilitating a safe, comfortable environment, promoting student and community development, coordinating administrative functions, assisting staff with crisis management, advising community councils, interpreting and enforcing all administrative policies and procedures, as well as acting acting as an administrative hearing officer for cases involving alleged student misconduct. Show less

    • Booth Western Art Museum

      Aug 2014 - Mar 2017
      Guest Services Associate

      • Greet and provide museum and community information to all visitors and guests.• Process admission, membership information and payments through CounterPoint POS system.• Maintain museum information, including upcoming events, ticketing, café menu displays, and procedural facts

    • Georgia Aquarium

      Aug 2014 - now

      • Manage a team of 30 employees to conduct a guest immersion diving and swimming experience.• Ensure a 5-star customer service experience for ~50 guests/day, with a focus on safety, education andengagement.• Supervise program content and development, reporting, staff communications, and in-house IT management.• Maintain departmental budgets for program expenses, computer/AV hardware, and software contracts.• Developed a cascading track system to train staff on 11 program roles, including videography and editing, customer service, entry-level leadership, and emergency response.• Lay out guidelines, timeframes, and expectations for program coordinator projects.• Tracked and reported monthly program occupancy, including the coordination of VIP guests and special needs requests. Show less

      • Assistant Manager

        Jan 2021 - now
      • Dive Program Coordinator

        Jun 2018 - Jan 2021
      • Divemaster

        Jan 2016 - Jun 2018
      • Maintenance Diver

        Jan 2015 - Dec 2015
      • Dive Operations - Intern

        Aug 2014 - Dec 2014
  • Licenses & Certifications

    • Open Water Scuba Instructor

      SDI TDI ERDI
      May 2018
    • Poseidon Regulator Tech

      Poseidon Diving Systems AB
      Feb 2020
    • Guardian FFM Technician

      Ocean Technology Systems
      Oct 2022
    • CCR Instructor

      Dive RAID International
      May 2017
    • DFA Pro

      Divers Alert Network
      Mar 2019
    • ScubaPro Specialty Tech

      SCUBAPRO
      Oct 2017