Kannan Vasudevan

Kannan Vasudevan

Customer Care Executive

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location of Kannan VasudevanSalem, Tamil Nadu, India

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  • Timeline

  • About me

    Senior Manager, Administration & Facilities at Vee Technologies

  • Education

    • Salem Sowdeswari College

      1997 - 2000
      Bachelor’s Degree Physics
    • Bharathi Vidyalaya

      1994 - 1996
      High School Computer Science
    • University of Madras

      2002 - 2004
      Master’s Degree Information Technology

      Done through distance education

    • Rasi College of Education

      2010 - 2011
      Bachelor of Education (B.Ed.) Physical Sciences 1st Class

      - Done through evening & weekend classes- Highest marks scored in Psychology

  • Experience

    • Punwire Mobile communications

      Apr 2000 - Sept 2002
      Customer Care Executive
    • Vee Technologies

      Oct 2002 - Jun 2008

      Worked for various US based clients for back office operations including Claims Processing, Check Processing, Correspondence claims, Treasury bills processing, EOB, COB & Superbill claims.Handled a team of 20+Worked as a acting Shift Coordinator for last 6 months and handled 70+ Learned US Healthcare basics, processed HCFA 1500, UB92 and Correspondence claims

      • Team Lead

        Sept 2004 - Jun 2008
      • Claims Processor

        Oct 2002 - Aug 2004
    • SourceHOV

      Jun 2008 - May 2012

      Accountable for entire unit deliverables which includes Claims Data processing for three different clients, Corres Activation, Corres Itemization and coordinate for Edit Resolution process for the leading US healthcare service Handled a team of 350+ including all the support staffResponsible for preparing employees appraisalsAccountable for Salem unit MISPreparation on effective project costingHold additional responsibility in HR & Admin Coordinated with HR for job fair, conducting operations interview for preliminary rounds for entry level staff and conducting final level interview for experienced and for higher end roles.Coordinated on Admin tasks like Cafeteria facilities, People transport requirements, Infrastructure requirements etc...**Nov 2011 - Stand out Performer**Got certified as "Stand out Performer" and cash award on Exceeding the Expectations for throughout the year 2011 Show less Responsible for all the project deliverable of entire unitHandled a team of 150+ including Operations, Training staff and Quality staffRecommending for employees appraisalsResponsible for reviewing existing inbuilt applications and suggesting development team to improve its efficiencySpecial achievement:- Succeeded as a trend setter on the newly assigned task of shorter turn around process. - Succeeded as a trend setter on the newly developed in-house application and guided other two sites on its working methodology Show less

      • Senior Engineer, Operations [Level 6]

        Sept 2011 - May 2012
      • Engineer, Operations [Level 5]

        Aug 2010 - Aug 2011
      • Junior Engineer, Operations [Level 4]

        Jun 2008 - Jul 2010
    • Medtronic

      May 2012 - Nov 2012
      Territory Sales and Service Manager

      Worked for Thirumala Trades which is an authorized dealer of Medtronics Cardio equipments.- Area Manager for Pacemaker and stent divisionRoles:Good rapport with cardio surgeons and lab technicians among six major hospitals and upcoming hospitals which has cath lab facilities.Pacemaker implant and follow upStenting division trackLogistics coordinationPayment follow upRecords maintenanceNew business hunt

    • Vee Technologies

      Dec 2012 - Dec 2017
      Assistant Manager

      - Handling multiple US based clients on both payer and provider aspects.- Accountable for client deliverable- Ensuring ISO 9001 2008, ISO 27001 and HIPAA are met- Excellent Rapport with Client - Process re engineering and driving automation- New assignments transition- People development

    • SonaYukti

      Dec 2017 - now
      Manager, Compliance

      Compliance: Legal statutory, document management, Partner validation, agreements, Internal auditsInfrastructure: Setting up New Centers and renovation for existing centers across PAN INDIAProcurement: Strategic plan on procurement for across the PAN India centers, Accountable for asset management, Vendor management

    • Vee Technologies

      Feb 2021 - now

      Acting Function Head of Admin & Facilities. Handling Admin team of 30 different skill set people across 9 locations plus group companies to satisfy 5000 + internal customers by adhering ISO standardsSound knowledge in setting up new Infrastructure. Recently added two new offices at Hyderabad & Trichy. Working on other new offices.Ensuring general management of the offices, overseeing operational efficiency, effective communications, and other types of strategic and tactical planning.Maintaining facilities management, including space planning/design, vendor contracts and relations, and facilitation of all office functions and services.Act as primary liaison between the company, staff, and office building management, providing information, answering questions, and responding to requests.Oversee and achieve organizational goals while maintaining an efficient, productive, and positively cultured office and employee experience. Show less

      • Senior Manager

        Apr 2023 - now
      • Manager, Administration & Facilities

        Feb 2021 - Apr 2023
  • Licenses & Certifications

    • Quality Management Systems - Internal Auditor Training

      Bureau Veritas
      Jan 2017