Shima Eslami

Shima Eslami

CSA/DGSA

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location of Shima EslamiIran

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  • Timeline

  • About me

    Senior CX & Market Insight Manager @ Zarrin Roya | MBA in Sales & Marketing, Certified ICF Coach

  • Education

    • Nazar High school

      2000 - 2003
      Diploma Natural Sciences
    • Coaching Ways Middle East

      2023 -
    • Sharif University of Technology

      2022 -
      Executive MBA BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
    • Islamic Azad University

      2004 - 2008
      Bachelor of Applied Science (B.A.Sc.) Environmental/Environmental Health Engineering
    • Bahar Educational Institute

      2018 - 2020
      Master of Business Administration - MBA Marketing/Marketing Management, General
  • Experience

    • DHL

      Mar 2010 - Aug 2015
      CSA/DGSA
    • Rosha Department Store

      Aug 2015 - Jul 2017
      Customer service and call center supervisor
    • Zarrin Roya

      Jul 2017 - now
      • Senior CX & market insight manager

        Jun 2024 - now
      • Senior CRM Manager

        Jan 2023 - now
      • CRM manager

        Aug 2018 - Jan 2023
      • CRM supervisor

        Jul 2017 - Aug 2018
  • Licenses & Certifications

    • Building customer loyalty

      Lynda.com
      Dec 2020
      View certificate certificate
    • Microsoft excel

      Tehran Institute of Technology
      May 2010
    • Developing Your Emotional Intelligence

      LinkedIn
      Nov 2020
      View certificate certificate
    • Advancing service expertise

      DHL
      Jan 2012
    • Overcoming difficult situation in customer service

      DHL
      Sept 2011
    • Operational excellence in contact centers

      DHL
      Mar 2015
    • TOEFl IBT

      ETS
      Apr 2016
    • Leadership mindset

      Lynda.com
      Dec 2020
      View certificate certificate
    • Building Resilience

      LinkedIn
      Nov 2020
      View certificate certificate
    • Overcoming internal customer service problems

      DHL
      Dec 2011