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Shima Eslami

CSA/DGSA

5000 followers

Iran

Connect with Shima Eslami to Send Message

Connect with Shima Eslami to Send Message

Timeline
About me
Senior CX & Market Insight Manager @ Zarrin Roya | MBA in Sales & Marketing, Certified ICF Coach
Education
- Nazar High school
  2000 - 2003
  Diploma Natural Sciences
- Coaching Ways Middle East
  2023 -
- Sharif University of Technology
  2022 -
  Executive MBA BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES
- Islamic Azad University
  2004 - 2008
  Bachelor of Applied Science (B.A.Sc.) Environmental/Environmental Health Engineering
- Bahar Educational Institute
  2018 - 2020
  Master of Business Administration - MBA Marketing/Marketing Management, General
Experience
- DHL
  Mar 2010 - Aug 2015
  CSA/DGSA
- Rosha Department Store
  Aug 2015 - Jul 2017
  Customer service and call center supervisor
- Zarrin Roya
  Jul 2017 - now
  - Senior CX & market insight manager
    Jun 2024 - now
  - Senior CRM Manager
    Jan 2023 - now
  - CRM manager
    Aug 2018 - Jan 2023
  - CRM supervisor
    Jul 2017 - Aug 2018
Licenses & Certifications
- Building customer loyalty
  Lynda.com
  Dec 2020
  View certificate
- Microsoft excel
  Tehran Institute of Technology
  May 2010
- Developing Your Emotional Intelligence
  LinkedIn
  Nov 2020
  View certificate
- Advancing service expertise
  DHL
  Jan 2012
- Overcoming difficult situation in customer service
  DHL
  Sept 2011
- Operational excellence in contact centers
  DHL
  Mar 2015
- TOEFl IBT
  ETS
  Apr 2016
- Leadership mindset
  Lynda.com
  Dec 2020
  View certificate
- Building Resilience
  LinkedIn
  Nov 2020
  View certificate
- Overcoming internal customer service problems
  DHL
  Dec 2011

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