Ranjan Kapoor

Experience

• 

  Delhi Metro Rail Corporation Ltd

  Jun 2016 - Sept 2016

  Summer Internship

  • Leading operations of projects: Study to estimate the revenue generated in phase- 3 Project of DMRC. • Work includes conducting research, assimilating, and interpreting the data.• Also, Gather data from past records, surveys, emails, and compile in the database for analysis.• Presenting the final findings to the management.

• 

  ICICI Bank

  Jul 2017 - Oct 2019

  Government Relationship Manager

  1. Handling client servicing for Institutional & Government Business.2. Working with products & services such as Public Financial Management Systems,Payment Gateway, Eazy Pay mobile payments app.3. Collaborated with teammates to develop advertising and sales presentations.4. Giving presentations to various government officials regarding the Product &Services offered by the bank.

• 

  IDFC FIRST Bank

  Feb 2020 - Jul 2021

  Senior Client Relationship Manager

  1. Responsible for expansion of business in the allocated area by developing campaignsand marketing strategies for expansion of business.2. Responsible for preparing comprehensive industry research reports on severalverticals.3. Partnered with project team members and supported senior managers to identifyand quickly address problems for completing project within given timeframe andbudget.4. Using KIP’s for analyzing top and bottom performers in the team finding gaps inperformance & improving it. Reducing average time taken to resolve customerqueries which results in less customer escalations & smooth operational process. Show less

• 

  Dynata

  Aug 2021 - Aug 2023

  Project Manager

  1. Skilled in defining project scope, setting timelines, and managing resources toachieve project goals.2. Acted as the primary point of contact while managing multiple projects withindeadlines, delivering actionable insights within strict timelines.3. Proficient in leading cross-functional teams, effectively delegating tasks &promoting collaboration to achieve project milestones4. Adept at working in multiple geographies, multiple culture, and offshoreenvironments.5. Developed comprehensive project plans, outlining clear objectives, timelines, andresource allocation to guarantee project success.6. Facilitating reviews, audits, or assessments as necessary to maintain quality.Accountable for scrum team effectiveness7. Removing barriers between stakeholders and scrum teams collaboration, and fromvarious other aspects.8. Ensuring quality using current market research methodologies and data reportingtools.9. Utilizing secondary analysis to analyze and resolve business issues, for instance - theEV sector and post-pandemic workplace shift in India. Show less

• 

  InnovateMR

  Sept 2023 - now

  Project Manager

  1. Experienced in full project lifecycle management, from initiation and planning toexecution, monitoring, and project closure. Skilled in defining objectives, developingWBS, managing resources, communicating with stakeholders, tracking progress, anddelivering final products/services to clients.2. Establishing and nurturing relationships with key stakeholders in sales, operations,and service to foster an innovative, value-driven approach to customer experience,order management, and communications.3. Regularly updating key project dates and timelines to provide accurate visibility toessential functions across the business, particularly production for demand planningand finance for revenue forecasts.4. Administering stakeholder expectations and delivering highest level of serviceExamining and composing reports - Analyzing and succinctly presenting data toaddress client inquiries through both verbal and written presentations, offeringmeaningful recommendations5. Ensuring project activities are monitored proactively and to assure that the infieldprogress are in line with the commitment.6. Coordinating project task activities between internal support/operations teams andthe project's leadership. Show less