Katherine Baer

Experience

• 

  Ross' Restaurant

  May 2015 - Aug 2016

  Server

  Anticipated, identified, and fulfilled guests' requests and needsFostered relationships with customers to increase return rates and bolster the restaurant's reputation in the community Collaborated with restaurant staff and owners to ensure excellent service

• 

  BlackStone Restaurant

  Sept 2016 - Apr 2019

  Server

  Provided excellent customer service by serving guests attentively, acting in a timely manner, adapting to changes, making accommodations, and providing food/drink recommendationsBuilt rapport with customers and personalized service to increase sales, customer satisfaction, and return rate

• 

  Iowa City Community School District

  Aug 2019 - Jun 2020

  Supported student learning objectives through personalized academic accommodations/developmental assistance and routine assessments Managed students' social/emotional struggles to de-escalate conflict Completed administrative tasks and organized curriculum to achieve seamless instruction periods Assisted in goal-setting and provided direct instruction to encourage athlete skill development and goal achievement Coordinated with athletic director, coaches, and parents to meet team needs and secure gym space and busing arrangements

  • Paraeducator

    Aug 2019 - Jun 2020

  • Volleyball Coach

    Aug 2019 - Jun 2020
• 

  Thistle

  Aug 2020 - Jul 2022

  Owned employee experience, team building, and company culture initiatives for an 800+ person company made up of diverse teams, functions, and geographies. Company saw a 39 point increase in Employee Net Promoter Score over a nine month period and reached record high ENPS scores three times.Planned and carried out company-wide diversity, equity, and inclusion events centered on consciousness raising and amplifying voices of varying employee populationsDeveloped and administered company-wide onboarding structure for salaried and hourly employees with an emphasis on open communication, transparency, and psychological safety in the workplace Show less

  • People and Environment Program Coordinator

    Jan 2021 - Jul 2022

  • Plant Admin Assistant

    Aug 2020 - Jan 2021
• 

  LIVING SUCCESS CENTER

  Jan 2024 - now

  Professional Clinical Counselor Trainee, Marriage and Family Therapist Trainee

  Provided counseling and case management services to 12+ weekly clients with varying symptom presentations and therapeutic needsConducted thorough, biopsychosocial, and culturally sensitive intakes and assessments to diagnose and treat client symptoms Provided person-centered, compassionate care utilizing eclectic therapeutic interventions to increase healthy coping skills and treat mood disorders, eating disorders, trauma, grief, stress, affect dysregulation, etc.Collaborated with clients to develop treatment plans tailored to their specific goals, interests, cultural considerations, and strengthsConsulted with the center's clinical director, supervisors, associates, trainees, and other healthcare professionals to ensure high-quality, continuous client care Performed administrative duties like scheduling, billing, auditing, and documenting Show less