Bri Hinch

Experience

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  Sun Coast Introductions / Gold Coast Matchmakers

  Nov 2015 - Dec 2018

  Assistant Director of Client Services

  SunCoast Introductions & GoldCoast MatchmakersManagement - Responsible for leading team which consulted and guided clients through matching making services. Resolved customer complaints, provided client coaching, managed billing, established SOP, and maintained relationships with venues for clients to meet. · Promoted to Director after 6 months in my administrative role· Directly managed performance of 6 employees· Trained existing staff and 4 new hires on day-to-day operations· Reported directly to CEO and Director of Administration to decide best practices· Extensive leadership and administration experience Show less

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  Tampa Bay Tech Solutions, LLC

  Feb 2019 - Mar 2020

  Senior Account Executive - SMB

  Outside Sales - Responsible for, proposing and negotiating client contracts, provided account management services to new and existing customers, updating IT and VoIP Managed Services. Developed business through referral marketing by regularly attending and participating in networking groups and seminars.

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  Trane

  Nov 2020 - May 2021

  Account Manager - Enterprise

  Client Success - Received 5 months of state of the art training from a fortune 500 company. Met face-to-face to build strong customer relationships, presented & negotiated project proposals, identified opportunities for growth, and maintained a book of business in line with company goals. Acted as liaison between customer, technicians, outside vendors, contractors, and Project Managers.

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  LendSimpli

  Jun 2021 - Jun 2022

  Relationship Manager

  Identify & develop new investor relationships by following up on leads & creating marketing campaigns. Interview investors seeking private financing while collecting & analyzing financial & related data to determine general creditworthiness. Recommend approval or declination of loans based on internal policies & inform prospective investor of decision. Own internal process with Customer Success Coordinator & Underwriting to structure loan terms & conditions to meet the investor’s needs.

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  One Step Software

  Aug 2022 - Dec 2024

  Quality Assurance & Customer Success Manager

  Responsible for both Quality Assurance and Technical Support, I collaborated closely with developers, overseas contractors, product manager, and the business owner. Contributed to Agile Sprints by crafting test cases, tracking bugs, and driving product enhancement efforts. Additionally, I conducted live demos for our clients, providing guidance, ensuring effective training, and serving as the first line of support for client reported issues.-Led manual testing efforts for Web & Mobile Apps (Android & iOS), ensuring integrity and usability across 3 products-Database validation using SQL-Replicated, reported, and tracked bugs in Jira, notifying clients upon resolution to ensure timely communication-Developed and executed detailed test cases, reducing bug resolution time by 20% through effective triaging-Delivered exceptional customer support by conducting over 600 live demos and training sessions, achieving a 99% customer satisfaction rating-Participated in Agile Sprints, collaborating closely with development team to drive product enhancements-Reduced first response time to 12 minutes & resolved 95% of client inquiries within SLA timeframes by streamlining ticket workflows-Created comprehensive feature guides to improve product adoption across 3 functional products-Extensive experience with tools like Trello, Jira, Zendesk, Notion, and Excel-Participated in ISTQB training Show less

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  Nogalis, Inc.

  Jan 2025 - now

  Project Manager & Quality Assurance Specialist

  Lead QA efforts by creating and executing test plans, conducting software testing, and database validation using SQL to ensure high-quality performance and user experience. Identify and track issues in Monday.com, collaborating with internal teams for timely resolution. Manage client projects from initiation to completion, providing clear communication, risk mitigation, and regular status updates to stakeholders.Create and execute test plans and test scripts, identifying and resolving issues before deployment-Log and track bugs and enhancements in Monday.com to ensure timely resolution-Conduct database validation using SQL to verify data integrity-Coordinate with internal teams to address and resolve project roadblocks efficiently-Act as the point of contact for customers, managing and driving projects from initiation to completion Show less