Gia P.

Experience

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  Slippery Rock University of Pennsylvania

  Feb 2018 - May 2021

  •Greet students and visitors in a professional and friendly manner and maintain pose and clear thinking in a busy, constantly changing environment•Assist professionally both in person and via phone with faculty, students, parents, and employers pertaining to appointments, career questions, and networking events•Utilize Handshake Career Management System to schedule appointments while strictly maintaining and promoting student confidentiality•Demonstrate strong customer skills and ability to work independently in an organized, efficient manner when assisting recruiters visiting the office for employment interview sessions Show less

  • Career Education and Development Center- Peer Educator

    Nov 2018 - May 2021

  • Career Education and Development Center- Student Assistant

    Feb 2018 - May 2021
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  The Grove Apartments Slippery Rock

  Jun 2020 - Oct 2020

  Community Assistant

  •Independently conducted apartment tours, answered questions and highlighted selling features and benefits of the property•Coordinated move-ins and move-outs by preparing proper materials for an efficient and timely manner process•Resolved resident complaints and maintained accurate records of action taken•Assisted with office organization and maintained organized resident file as well as collected rent from residents, application fees, and kept accurate record of all financial transactions•Successfully signed 100 new tenants to move in for the 2020-2021 rental year Show less

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  Quality Life Services

  Nov 2020 - Jan 2021

  Administrative Intern

  •Assisted Nursing Home Administrator in daily facility operations such as documentation, staff meetings, administrative rounds, etc•Solely responsible for organizing facility-wide COVID-19 testing for all staff and residents•Participated in State Surveys and provide thorough and organized information to aide surveyors in their evaluation•Developed leadership skills by delegating tasks to employees and working on projects to benefit nursing home residents

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  Highmark Inc.

  Jun 2021 - Jul 2021

  Intake Coordinator

  •Captured all inbound requests for utilization review from providers and pharmacies via fax and phone•Conducted all necessary research such as verifying benefit coverage for the patient•Created the case (data entry) in the Client's utilization management system for clinical review

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  Western Reserve Hospital

  Jul 2021 - Oct 2024

  •Strategically oversaw instructional design, technology and learning services to support organizational education and development initiatives to enhance staff competences and operational efficiency•Managed community learning programs including Experiential Learning and Work Force Development, fostering collaborations that support clinical workforce development and cultivate external relationships•Led the organizational initiatives for Leadership Development, including peer-to-peer mentorship and certificate programming•Responsible for the management of the education function and department employees to provide effective education services which improves employee knowledge, skills, and attitudes with the goal of increased productivity and performance outcomes•Managed vendor partnerships and annual budget for contracted services and community learning opportunities as well as overall operations•Oversaw CPR certification processes in alignment with clinical requirements, optimizing utilization and technology implementation to ensure compliance and readiness.•Oversaw education programming including, annual review of accreditation standards to support and ensure compliance with all accrediting bodies, clinical orientation curriculum and onboarding, and all mandatory organization education (MOE) training plans, and report completion•Monitored and evaluates departmental quality initiatives and reports KPIs to executive team on monthly basis•Led the Simulation Committee for the organization, managing simulation center operations, collaborating closely with the Physician Simulation Director to enhance clinical skills and readiness.•Innovatively designed and implemented medical-themed interactive experiences like escape rooms, promoting critical thinking and teamwork relevant to clinical scenarios, fostering hands-on learning for operational readiness Show less •Maintained ACHC accreditation, including site visits and standards; assure that all policies and procedures are up to date and organized•Worked with outside organizations with grants, grant administration, grant money management and monitoring use of grant funds•Planed and held a series of drills throughout the year, executing and recording results accordingly; hold debrief sessions to study emergency practice improvement•Created annual hazard vulnerability assessments, meeting with executive teams, assessing the top risks for each location•Crafted the educational opportunity program; assuring that employees understand all aspects of emergency processes with precision and ease•Led all evacuation plans; assure that all staff members understand and can carry out procedures through a series of walk-through drills Show less •Coordinated orthopedic surgery and podiatric surgery residency programs; coordinated schedules in and out-of-house rotations and assured compliance with accreditation•Supported onboarding, working with residents to streamline paperwork and interact with medical licensure agencies, prepared resident and programming for orientation•Provided administrative support for multiple residency programs, assisted in marketing of programs; led four social media accounts, worked with marketing to plan showcases for accounts•Recruited new medical students in conjunction with Medical Education Team; promoted the benefits of residency at worksite; scheduled and held interviews through multiple scheduling systems•Oversaw compliance with licensing agencies and ensured full compliance with institutional policies and procedures; wrote institutional policies related to travel, quality, academic dismissal, and other key areas of operation•Worked with Program Directors and Chief Learning Officer; built leadership and communication skills by working directly with a diverse array of physicians•Maintained department personnel files and data management systems with confidentiality and propriety•Oversaw departmental budgets; created and submitted annual projections, worked with board on approval process; provided additional evidence of need for new budget items•Created and maintained StudentOne, a medical student simulation program; held monthly simulation events for medical students, incorporating learning from various residency programs Show less

  • Manager of Education and Development

    Oct 2023 - Oct 2024

  • Emergency Management Command Work Group Chair Lead

    Aug 2021 - Oct 2024

  • Simulation Workgroup Member

    Aug 2021 - Oct 2024

  • Residency Coordinator (Orthopedic Surgery and Podiatric Medicine and Surgery)

    Jul 2021 - Oct 2023
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  Akron Children's

  Nov 2024 - now

  Operation and Strategic Planner

  •Collaborate closely with Primary Care Service Line leadership to support and drive service line initiatives efficiently.•Lead and manage teams in planning, organizing, and executing multiple tasks and projects to meet specific deadlines.•Excel in organizational and communication skills to ensure seamless implementation of simultaneous, cross-departmental projects.•Facilitate and lead weekly project meetings to maintain alignment and progress across stakeholders.•Oversee operational elements of new ACHP initiatives, ensuring strategic execution and smooth workflow.•Manage onboarding of new providers and staff, coordinating efforts for successful integration from acquisitions and new ACHP.•Provide operational assistance for specialty projects, adapting to needs across various departments.•Develop detailed project documentation, including project plans, charters, DEP submissions, and GL ledger management.•Monitor core ACHP metrics and track key performance indicators, ensuring alignment with strategic goals.•Prepare and present summary status reports to the Director of Operations, offering clear insights into project progress.•Participate actively in Operations Meetings, delivering project updates and rollout plans for the organization’s ongoing initiatives. Show less