Hafidza AR

Hafidza AR

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location of Hafidza ARSingapore, Singapore

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  • Timeline

  • About me

    Senior Product Support Specialist at DealCloud, an Intapp Company

  • Education

    • Nanyang Polytechnic

      2004 - 2007
      Diploma Engineering Informatics (Networking)
  • Experience

    • Singtel

      May 2007 - Oct 2017
      • Senior Team Lead

        Oct 2013 - Oct 2017
      • Senior Technical Support Engineer

        Aug 2010 - Oct 2013
      • Technical Support Engineer

        May 2007 - Aug 2010
    • Elementum

      Nov 2017 - Mar 2020
      Client Support Engineer
    • Intapp DealCloud

      Jul 2020 - Mar 2022
      Product Support Specialist
    • Intapp

      Apr 2022 - now
      Senior Product Support Specialist

      Tier III Support

  • Licenses & Certifications

    • ITILv3

      ISEB Ltd
      Oct 2009
    • Microsoft Certified Professional

      Mar 2007
    • CCNA

      Jan 2007
    • Associate Administrator 2021

      Dell Boomi
      Dec 2020
  • Honors & Awards

    • Awarded to Hafidza AR
      Amazing CSI (Desired Category) Singtel May 2017 Assisted to improve Customer Experience survey score
    • Awarded to Hafidza AR
      Group ICT - EDMS Excellence Singtel Jul 2013 Our team won the merit award for the DNS Malware Project
    • Awarded to Hafidza AR
      Best CSO Singtel May 2012 Won SPOT Award for Best CSO for the quarter
    • Awarded to Hafidza AR
      IPDE Excellence Singtel Dec 2010 Won award for the setup of Singtel SaaS / SDP platform & support
    • Awarded to Hafidza AR
      Best CSO Singtel Oct 2010 Won SPOT Award for Best CSO for the quarter
    • Awarded to Hafidza AR
      Best CSO Singtel Feb 2010 Won SPOT Award for Best CSO for the quarter