Hafidza AR

196 followers

Singapore, Singapore

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Timeline
About me
Senior Product Support Specialist at DealCloud, an Intapp Company
Education
- Nanyang Polytechnic
  2004 - 2007
  Diploma Engineering Informatics (Networking)
Experience
- Singtel
  May 2007 - Oct 2017
  - Senior Team Lead
    Oct 2013 - Oct 2017
  - Senior Technical Support Engineer
    Aug 2010 - Oct 2013
  - Technical Support Engineer
    May 2007 - Aug 2010
- Elementum
  Nov 2017 - Mar 2020
  Client Support Engineer
- Intapp DealCloud
  Jul 2020 - Mar 2022
  Product Support Specialist
- Intapp
  Apr 2022 - now
  Senior Product Support Specialist
  Tier III Support
Licenses & Certifications
- ITILv3
  ISEB Ltd
  Oct 2009
- Microsoft Certified Professional
  Mar 2007
- CCNA
  Jan 2007
- Associate Administrator 2021
  Dell Boomi
  Dec 2020
Honors & Awards
- Awarded to Hafidza AR
  Amazing CSI (Desired Category) Singtel May 2017 Assisted to improve Customer Experience survey score
- Awarded to Hafidza AR
  Group ICT - EDMS Excellence Singtel Jul 2013 Our team won the merit award for the DNS Malware Project
- Awarded to Hafidza AR
  Best CSO Singtel May 2012 Won SPOT Award for Best CSO for the quarter
- Awarded to Hafidza AR
  IPDE Excellence Singtel Dec 2010 Won award for the setup of Singtel SaaS / SDP platform & support
- Awarded to Hafidza AR
  Best CSO Singtel Oct 2010 Won SPOT Award for Best CSO for the quarter
- Awarded to Hafidza AR
  Best CSO Singtel Feb 2010 Won SPOT Award for Best CSO for the quarter