Mohd Saood

Experience

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  Amazon

  Jul 2017 - Mar 2019

  Digital Content Associate Vendor Management client handling

  Auditing and Proofreading of Arabic Kindle EBook Managing a high-volume workload within a deadline-driven environment auditing around an average of 40 books in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume). Preparing detailed error reports for the vendor and Publisher for error correction and follow up with them till all the errors are rectified for readers satisfaction.

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  Mashreq Global Services

  Jul 2019 - Oct 2021

  Arabic Language Expert and Assistant Relationship Manager

   Calling international clients (as Mashreq Bank is Dubai based bank and Dubai has become international business hub, so Arabic clients are from Arab countries like Egypt Bahrain Yemen Lebanon Iraq Libya Saudi Arabia and UAE and English clients are from all over the world) for transactional verification for high value payment, we have different segment for different clients as per their transaction value, so verification questions are also changed as per segment, if clients provide all the information correct as per our SOP we process the payment otherwise we refer that case to RM asking head' s approval to waive off call back or follow up with RM to follow his further instructions. Show less

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  HSBC

  Nov 2021 - May 2022

  Manager SME Client Servicing

  Handling customer queries, liaising between Branch, RM, Client and other concerned team to resolve customer query and issues within SLATranslating documents like trade license, rent or lease agreement, shareholding agreement and other legal and commercial documents.

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  Study Group

  May 2022 - now

  Student Enrollment Advisor

  • Advised over 5000 prospective Middle Eastern, Levant, and North Africa students on studying higher education in UK, USA, AUS, and NZ.• Managed student inquiries and application journey from placing offers to confirmation.• Achieved 350 successful student arrivals, generating 5.5 million GBP revenue in 2024.• Maximized conversion to 300 students, resulting in 4.8 million GBP in 2023.Advising Students regarding IELTS SAT LNAT UCAT test preparation.