Krishna Raj Varma M

Experience

• 

  Sutherland Global Services

  Jan 2007 - Jun 2016

  • Review contracts to identify contractual and compliance requirements. • Identify security controls, test and report statutory and regulatory compliance stature. • Plan and conduct IT General control reviews. • Perform procedures to ensure remediation of previously identified weaknesses. • Anchor various types of customer and third party audits. • Assist Risk Management Team with the formulation of Risk Management Framework. • Perform internal compliance assessments prior to external Audits • Site anchor responsible for information security awareness. Show less • Responsible for the Service operation and SLA management. • Responsible for Scheduling, Performance management of the program • Job responsibilities included Resource management, Preparation and Reporting of Key functional parameters to Sr. Management. • Effectively track and drive closure of Aging incidents in the IT service Management System. • Part of projects team in implementing innovative solutions for Continual Service improvement • Assisting analysts/Support personnel in troubleshooting • Monthly R&R (rewards and Recognition) for the team members based on their performance. • Team management responsibilities which included team building, performance management, rewards and recognition. Show less • Single point of contact for the Service desk operations. • Bulk user account modifications in active directory using Ad infinitum. • Incident Management for P1 and P2 incidents to reduce the IT downtime and average life time of incidents by coordinating among service providers. • Act as an escalation lead as well as SME for the IT Specialists on Floor, Assisting the analysts in resolving the ticket within the SLA. • Maintaining Daily, Weekly and Monthly Agent Dashboards. • Represent team in weekly operations calls. Show less

  • Sr. Associate Manager-Audits and Assurance

    Jul 2014 - Jun 2016

  • Associate Manager- Audits and Assurance

    Nov 2012 - Jul 2014

  • Associate Manager- Global Service Desk

    Jun 2011 - Nov 2012

  • Functional Specialist

    Jun 2009 - May 2011

  • Sr Executive GSD

    Jun 2008 - May 2009

  • Consultant

    Jan 2007 - Jun 2008
• 

  Hewlett Packard Enterprise

  Jun 2016 - Jun 2017

  IT Auditor

  Responsible for IT audits with focus on IT Security practices and Good Infrastructure practicesScope and execute the audit according to the audit plan allocatedCreate work papers and audit reports after the auditPresent audit findings to audit team management

• 

  Novo Nordisk

  Jun 2017 - now

  Lead IT auditor, responsible for end to end conduct of system and process auditsResponsible for individual management of audit/audit team at supplier premisesExcellent exposure to IT best practices and regulatory requirements w.r.t healthcare industry

  • Sr Lead IT Auditor

    Sept 2023 - now

  • Lead IT Auditor

    Jun 2017 - Feb 2024