Dileep Gattem

Experience

• 

  Wipro

  May 2011 - Aug 2016

  Leading the Wipro Hyderabad Site for Client CPM - RevGen. • Meeting and exceeding overall revenue targets• Setting goals at Line of Business (LOB) and team levels• Analyzing performance, identifying specific areas of success and opportunity• Identifying outliers through criteria selection and charting their path to success• Develop and execute PL-level and outlier action plans that specify: The metric to be improved, its baseline and final goal The time in which that improvement will be completed The root cause of the shortfall The agent behaviors to correct The manner in which those behaviors will be addressed The control plan once success is achieved• Designing and running contests and incentives that support the revenue objectives• Coaching individual agents on sales behaviors (building rapport, identifying/creating needs, planting seeds, recommending an appropriate product/service, adding attach, making the offer, overcoming objections, closing the sale)• Reporting results and progress on action plans to Client and other stakeholders• Adhering to Client & Wipro policies, procedures and standards of business conduct• Co-coordinating with other parts of the operation (i.e. business management, training, quality, operations, other sites) to share feedback and ensure alignment towards meeting revenue objectives Show less

  • Assistant Manager

    Mar 2016 - Aug 2016

  • Team Manager

    May 2011 - Mar 2016
• 

  UnitedHealth Group

  Aug 2016 - Feb 2020

  Assistant Manager
• 

  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Feb 2020 - now

  • Manager II

    Dec 2022 - now

  • Manager

    Feb 2020 - Nov 2022