Deep Enrich
Hugo Burton
Teaching Assistant
301 followers
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About me
Customer Success at BT
Education
Colston’s School
2012 - 2014Completed A Levels in Mathematics, English Literature and Physical Education
Redland Green School
2007 - 2012
Leeds Beckett University
2015 - 2016International Business
The Manchester Metropolitan University
2016 - 2020Bachelor of Arts - BA Politics Upper Second Class Honoursالأنشطة والجمعيات:Rugby Society, Ski and Snowboard Society, Debate Society, Politics Society Final Year Modules: Britain and World Politics Since 1918, Contemporary Political Issues, Latin American Politics and The US and the Middle East
Experience
Scots College Wellington New Zealand
Jul 2014 - Jul 2015Teaching Assistant
Clifton Homes
Jun 2017 - Sept 2017Land ManagerClifton Homes
Jun 2018 - Sept 2018Land Manager
Sustrans
Jun 2019 - Aug 2019Fundraising Administrator
BT
Sept 2020 - nowCustomer Success ManagerI act as the single point of contact for a wide variety of global accounts. I have developed strong expertise in fostering long-term relationships ensuring customer satisfaction and driving account growth. My proactive approach enabled me to improve customer retention as well as identify upsell opportunities.
Licenses & Certifications
- View certificate
Business Fundamentals for Customer Success Managers
LinkedInOct 2020
- View certificate
Customer Success Management Fundamentals
LinkedInOct 2020 
APM Project Management Qualification
Association for Project ManagementMay 2021- View certificate
Being an Effective Team Member
LinkedInOct 2020
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