杨冰灯

Experience

• 

  微软(中国)有限公司

  Jul 2018 - Sept 2018

  TAM Intern

   Learn and share basic knowledge of Microsoft products and services, learn sales skills  Tap the potential business opportunities: convert potential customers who might purchase Microsoft services to actual customers

• 

  微软(中国)有限公司

  Jul 2019 - now

   Service delivery management: coordinate the right resources form different engineer teams across all Microsoft technologies to help customer solve technical issues Increase customer insights by driving services values: periodically make service delivery plan, operation guidance, service report and escalation management by aligning customer’s specific goals and outcomes to extract the most value form existing Microsoft investment support Accelerate company’s cloud business and maximize revenue opportunities: accelerate customer cloud journey to Microsoft 365, and help them migrate to and thrive in a cloud environment by offering cloud solutions, which drives incremental Azure consumption Manage customer relationships: balance customer needs and effectively exercise strict degrees of service control to meet customer’s satisfaction Show less

  • Customer Success Account Manager

    Jul 2020 - now

  • Technical Account Manager

    Jul 2019 - Jun 2020