Himanshu Singh

Experience

• 

  Amazon

  Jun 2021 - Feb 2022

  Station Support Associate

  • Loading & Unloading of the Packages• Cleared Load within Time • Doing Sorting and Picking of the packages on time• Managing Route for Delivery Partners• Doing RTS, Cash Collecting• Flashing LM Data, RTS Pendancy etc in Groups

• 

  Swiggy

  Feb 2022 - Jul 2022

  Picker

  • Successfully met tight time constraints by efficiently Picking• Maintained organized and accurate reports on daily operations • Ensured timely and seamless delivery of goods to Customers• Proper Packaging of the Order and Cross Check so that we ensure any missing items • Ensuring we Achieve all the Metrics.• Inventory Management• GRN of Product• Loading, Unload & Inwarding• Doing QC Properly of Fnv and Repackaging the Items• Damage marking of a damaged and expired items Show less

• 

  Amazon

  Sept 2022 - Apr 2024

  Delivery Station Liasions

  • Dashboads used : ISRO, DPOD, POD, RTS Pendancy, EMD, Quip, Amazon Chime • Giving Smiles on Customers Face by delivery there Orders• Clearing Load and SMD Shipment within Time for Smooth operations • Maintained Delivery Standard and Achieve Performance Metric• Achieving RDSR and PDSR Metrics• Departing NDR Shipment on Priorty by Daily Basis• Concession Handing that Raised by Customers • Handling DNR (Delivery Not Received) Cases• Managing end to end Floor Operations • Responsible for a Successful Delivery of a Glow Road Packages• Connecting with customer regarding there Complaints for a late delivery, early delivery • Ensuring activity on floor • Handling SWA Shipments on Priorty • Tracking Bad Scans, DPMO• Tracking Fake Scans like UTL, UTC, CNA etc• Ensuring Metrics like RTS, DPOD, POD, LM, EMD, SWA, FDDS, NDR etc• Departing Load through different Channels- IHS, DSP & Amfles• Responsible to manage CPO • Responsible for a timely and seamless delivery of LMR Escalation Packages• Responsible for a Cancel Shipments and Pickup should be depart from DS to FC• Ensuring Transfer of Packages from one DS to another DS should be on time • Responsible for a One Day of SMD Shipments & Early Morning Delivery of Shipments• Following LTP while doing loading, unloading, picking.• We are not delivering the packages we are deliverying the promise, the smile on our customers face Show less

• 

  Blinkit

  Apr 2024 - now

  Assistant Store Manager - Dark Store

  • Single handedly handling a dark store with average of around 2000 SKUs• Dashboards Used : Store Ops , Servicibility, Vueologix Runner ,Excel , G sheets , Lifeline , Slack, SuperSet• Managing Dark Store• Managing End to End Smooth Operations• Manpower Handling• Managed COD cash• Reducing Shrinkage and DN, In-Store, Customer Returns Losses• Roaster Planning & Mapping• Mantaining Company`s SLA• Location Audit, Sanity should be done regulary• Tracking In-Store Time Should be under 2 Minute, Ensuring under 10 min Delivery• Delivery Partner On-Boarding, Verifying the IDs of Delivery Partners using Runnr Dashboard • Handling Customer Complaint- Missing, Wrong, Poor Quality, Damaged etc• Providing RCA by Properly verify through CCTV and Internal Dashboards• Marking Bad Stock (Dump) of Damaged, Near Expiry and Expired Items• Fullfill the RSTO providing by the Central Team• Ensuring All the Metrics like FR, NR, ESTO, RTS, RSTO, DN, ILS, IMS, C2A Etc• Ensuring Consignment GRN of FnV, Grocery, Parceable, Non-Parecable Should be Done within Time• Ensuring timely and seamless delivery of Orders to customers• Deep Dive for a Escalation• Improved store ranking by identifying performance gaps• Hired and Trained employees to deliver store goals.• Responsible for people and inventory planning , controlling the wastage of products and meeting the SLA metrics for the store Show less