María Cristina Venegas Céspedes

Experience

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  HP

  Jan 2006 - Mar 2009

  ITO GCC Windows Server Level 2 Agent

  I worked in different jobs (Customer Service Representative, Account Representative, Incident Lifecycle Coordinator), however, my last job was as Windows Server Level 2 Agent.

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  Caja Costarricense de Seguro Social

  Apr 2009 - Apr 2011

  Internal Auditing Assistant

  Supervise (monitor) institutional issues related to information and communication technologies, as well as implementing training programs (Data Mining – SQL Server 2008, PL/SQL Developer 7, Access 2007 and Excel 2003) and implement outsourcing contracts. Conducted studies of project planning and implementation of strategic projects, assessments of efficiency and operability of computer systems, management and organizational models of information and communications technologies departments, as well as physical and logical security. The results of the evaluations and its recommendations are presented to upper management of the different departments of the Institution, in order to provide direct guidelines to improve strategically the operation of the area. Show less

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  HP

  May 2011 - Oct 2015

  Service Manager SME - Global Engineering and Technical Consulting

  Responsible for the migration and onboarding of America’s hosted HP Services Outsourcing customers into the HP Service Manager environment (tool used to provide information services based on ITIL). I work with the Transition and Delivery teams to implement and support cost effective standard and custom service management solutions focused on customer SLA management, performance and operational reports.

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  Hewlett Packard Enterprise

  Nov 2015 - Mar 2017

  Service Manager SME - Global Engineering and Technical Consulting

  Responsible for the migration and onboarding of America’s hosted HP Services Outsourcing customers into the HP Service Manager environment (tool used to provide information services based on ITIL). I work with the Transition and Delivery teams to implement and support cost effective standard and custom service management solutions focused on customer SLA management, performance and operational reports.

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  DXC Technology

  Apr 2017 - now

  Service Manager SME - Global Engineering and Technical Consulting

  Responsable de la migración y el abordaje de los clientes de ‘DXC Outsourcing Services’ a la herramienta ‘Service Manager’ (herramienta utilizada para brindar servicios informáticos basados en ITIL). Trabajo con los equipos de transición y de entrega para implementar y brindar soporte y soluciones personalizadas de gestión de servicios, centrados en la gestión de acuerdos de servicios, informes de rendimiento y funcionamiento, entre otros.