
Emem Columbus
Quality assurance clerk

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About me
Data Capturing Officer ll Customer Service Specialist ll Transitioning to Product Management ll 🔸Open To Entry Level Roles and Internships
Education

Lagos State Polytechnic
2010 - 2012Higher National Diploma Business Administration UPPER CREDIT
Experience

BAGCO
Dec 2011 - Oct 2013Quality assurance clerk• Embarking on manufacturing processes and controls towards delivery of quality product to satisfy customers and in line with company’s aim and objective.• Documenting the policies, procedures, and processes and working practices and organizing the issuance of SOP. • Carrying out of Departmental Process and Material Testing Procedure and Labour Management

BAGCO
Dec 2013 - now• Ensure preparation of financial dimension for new items,• Ensure specification sheets are duly signed before creation,• Formula set up as specified in the specification sheet,• Approving and activating of formula.• Ensure daily capture of material usage by production and reconciliation,• 100% conformance with data capturing on Microsoft dynamics (Axapta) platform,• Ensure resolution of emerging issues in data capturing within 24hours of receipt.• Ensure Proper handling of production job cards,• Ensure Job rotation & staff training,• Enforce 5s methodology. Show less • Identifying and resolving quality problems, both internally and from outside suppliers (vendors of materials and co-packers).• Reporting on and contributing actively to the quality improvement of existing products through key Quality KPI objectives.• Ensuring company retains ISO Certification status by taking part in preparing for, and managing, ISO 9001:2008 audits.• Co-ordinating and compiling of quality documentations• Oversee testing, calibration and inspection activities in accordance with the approved specifications/procedures• Creation of Bill of Materials and Route for Product Specification on Microsoft Dynamics Ax.• Follow up of Production Output Input on Microsoft Dynamics Ax• Involvement in most System improvement Projects Show less
Data Capturing Officer/Customer Service Specialist
Dec 2021 - nowCompliance and Documentation Assistant
Dec 2013 - Dec 2021

HNG Tech
Jun 2024 - Aug 2024Product ManagerContributed to the product’s growth and direction by drafting comprehensive Product Strategy and Development documents.Created and managed detailed tickets for frontend and backend developers, as well as designers, ensuring tasks were well-defined and deadlines were met efficiently.Drafted Functional Requirement Documents (FRDs) and Product Requirement Documents (PRDs) for the Telex project, providing clear technical guidelines for the development teams.Worked closely with QA testers to log, track, and resolve bugs, enhancing product quality and stability.Structured and maintained tickets for boilerplate code, simplifying development processes and improving team productivity.Authored FRDs for boilerplate components, laying the groundwork for reusable, scalable code across future projects.Engaged in regular team meetings to align stakeholders, monitor project timelines, and ensure consistent progress throughout the development lifecycle. Show less
Licenses & Certifications
- View certificate

Digital Marketing - Cohort 7
HerTechTrailDec 2023 
Customer Service Representative Certification (CSRC)
Digital Witch Support CommunityFeb 2023
Customer Service: Serving Customers Through Chat and Text
LinkedInJan 2023
Cold Calling: The First Seven Seconds
LinkedInJan 2023
Product management
HerTechTrailJul 2023.webp)
Starting
Chartered Institute of Personnel Management of Nigeria CIPM (Official LinkedIn Account)Aug 2015
Languages
- enEnglish,ibibio,yoruba
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