Ashish Khatry

Experience

• 

  Harel Mallac Group

  Jan 2004 - Jan 2007

  Course Coordinator

  Course Coordinator for academic and professional courses; responsible for the promotion of the training centre and the courses on offer. Organised road shows, career guidance events, corporate visits, award ceremonies, and delivered presentations. Built database of prospective customers to create a sales pipeline, followed up on sales, and accompanied customers until onboarding.

• 

  Valldata Services (Mauritius) Ltd

  May 2007 - Jul 2012

  General Manager and Managing Director

  General Manager responsible for the formulation and execution of strategic, financial and marketing plans to achieve company goals, and fully responsible for the day-to-day running of various departments. Introduced innovative solutions and strategies based on Lean Six Sigma to improve efficiencies and developed robust operational processes. Built company image by collaborating with customers, government, community organisations, and employees; enforcing ethical business practices.

• 

  Talents Centre

  Aug 2011 - Jul 2013

  Management and Leadership Trainer

  Accredited Trainer by HemsleyFraser and the MQA for Management & Leadership courses. Facilitate training and coaching sessions to delegates at Talents by applying the Accelerated Learning Methodology to training and coaching for short, but high-impact practical sessions.

• 

  LeanSolux Consulting

  Jul 2012 - Aug 2013

  Managing Director

  Founder of a consultancy firm with the aim to help businesses optimise their productivity and efficiency. An approach based upon the Lean and Six Sigma philosophies, our services included Operations Excellence, Quality Management, Performance Management, and Training and Coaching.

• 

  Accenture

  Jun 2013 - Jul 2016

  Operations Manager

  Operations Manager within a global leader in the BPO Industry, driving operational improvements (standards of performance and quality) and maximising the value of the asset base, while ensuring a tight control on operational costs. Focused on developing programmes that deliver efficiencies and playing a leading role in the mobilisation, development and implementation of robust operational processes.

• 

  Freelance

  Jul 2016 - Dec 2016

  Business Consultant

  Freelance business consultant assisting BPO companies with the setting up of their facilities, recruitment of key personnel, training and development, business development, optimisation of their resources, and continuous process improvement.

• 

  Marriott International

  Dec 2016 - Aug 2018

  Director of Operational Innovation (Black Belt)

  Responsible for managing projects and accomplishing business process improvements (increase revenues, reduce unnecessary costs) resulting in measurable financial and customer loyalty gains by applying Lean Six Sigma methodologies. Achieved 7M MUR of savings in operating costs in FY 2017.

• 

  Adecco

  Jan 2018 - Jul 2021

  Director of Learning and Innovation

  Responsible for driving the training and consulting business of Adecco Mauritius and its expansion over the Indian Ocean and African countries in the region. Also interim manager for General Recruitment (July to Dec 2019).

• 

  Proactive Talent Solutions

  Jul 2021 - now

  Tasked with activating customer experience (CX) and employee experience (EX). I offer differentiated brand experiences that foster customer & employee loyalty and advocacy.Over the past 5 years (Adecco, Engaged, Proactive) I have led projects at every phase of the employee life-cycle:- Attraction (EVP, employer branding, activating workplace culture)- Recruitment (psychometric assessment, interview, young graduate program)- Onboarding (induction, individual coaching)- Retention (engagement survey, PMS, work-life balance)- Development (management / leadership training, TNA, coaching, upskilling)- Offboarding (exit interview, outplacement) Show less

  • General Manager

    Jan 2024 - now

  • Chief Experience Officer

    Feb 2022 - Feb 2024

  • Director of Learning & Innovation

    Jul 2021 - Feb 2022