Muhammad Sultan

Experience

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  Motorola Customer Care Centre (Dimention 4)

  Nov 2003 - Jan 2008

  Assistant Centre Manager

  Over all administration of the CentreRectify various faults of cell phones according to their technical solutionsDeliver short trainings to staff on arrival of new versions of cell phones, Service bulletins and softwaresHandling various queries from customers via internet/cell within the areaResolves problems by immediate actions and sets priorities to ensure task completion with sales team as wellReporting summary of faults and their rectification to the principal through particular softwareKeep tracking of the Reporting Summery until get Invoice/compensationReporting to the Head Office on day to day progress of the CentrePointing out of various technical issues to the regional Technical Support Manager through correspondence or phone.Had assigned dealers as Collection Points within the region for better service of Motorola Phone users.Coordination with the local cell phone distributors on their different issues.Had generate a large volume of Accessories Sales i.e. Bluethooth, Chargers, Handfree etc.Sales of Motorola Handsets through dealer network in the region.Visiting potential key clients in terms of sale of accessories.Accounts handling (Receipts & Payments, Salaries)Fine tuning of the staff through internal meetings regarding Customer Care handlingAnnual Appraisal of the staff to the CEO for their increments in salariesLine management of 12 staff Show less

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  Netpac Networking & Business Communication

  Feb 2008 - Apr 2016

  Major responsibilities included:Designing & Preparation of technical & Commercial Solutions, compliance of BOQIdentification of new products, features, applications and onwards broadcast to all sales force.Formulate technological solutions in accordance with customer requirementsManaging a team of highly skilled professionalsDesign optimized network solutions of LAN, WLAN, surveillance & back bone optical fiberProduct selection of Cisco, D-Link, Tp-link, HP Networks, EnGenius, UBNT, Clipsal/Schneider passive equipment for tenders & RFPsPrepare Annual Business Plan for the assigned portfolio. Spread the annual plan into quarterly goals and convert it further into monthly targets.Manage Principal’s business agenda in line with the market potential and growth. Prepare technical write-ups and proposals based on customer requirements providing best solutions while integrating Voice, LAN, WLAN and security surveillance products. Design and develop technical solutions based on customer requirements. Support the sales teams during engagements by providing advice, solutions or proposals optimized to meet customer requirements.Assist Sales team in responding to sales related queries, functional and technical queries of Tenders and RFPs. Deliver presentations and demonstrations of the solutions to new and existing customers. Planning and Supervision of Networking projects and generate Project progress reportsReplying sales inquiries, summarizing reports and, evaluating and resolving problems within scope of position.Implement new policies, procedures or practices impacted by decisions made by Managing Director at meetings and conferences.Boost sale of Cisco/Linksys SB , D-Link, Tp-Link, EnGenius Ubiquity, Microtik, Schneider Passive equipment, Alfa, 3M passive equipment, Commscope (passive equipment) Show less Major responsibilities included:Identify, recruit and on-board new channel partners/Resellers/Dealers within assigned territory.Design and develop technical solutions based on customer requirements.Manage sales activities of Re seller/Dealers/Partners to generate revenue.Coordinate with Re seller/Dealer/partners to execute business plans to meet sales goals.Analyze market trends and accordingly develop sales plans to increase brand awareness.Evaluate Resellers/Dealers/Partners sales performance and recommend improvements.Educate partners about product portfolio and complimentary services offered.Address partner related issues, sales conflicts and pricing issues in a timely manner.Manage sales pipeline, forecast monthly sales and identify new business opportunities.Develop positive working relationship with Resellers/Dealers/partners to build business.Stay current with latest developments in marketplace and competitor activities.Communicate up-to-date information about new products and enhancements to partners.Develop process improvements to optimize partner management activities.Work with Resellers/Dealers/partners to develop sale proposals, quotations, and pricings.Deliver customer presentations and attend sales meetings and partner conferences.Assist in partner marketing activities such as tradeshows, campaigns and other promotional activities.Plan product promotion activities, including exhibitions and road shows, in collaboration with the Marketing unit. Show less

  • Manager Pre Technical Sales & Marketing (Tp-Link, D-Link, Cisco, EnGenius, Linksys

    Apr 2010 - Apr 2016

  • Manager Sales & Marketing

    Feb 2008 - Mar 2010
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  Kay Tech/KMY Technologies

  Mar 2015 - Sept 2018

  Regional Sales/Pre Sales Manager (Main Business Cisco products, D-Link, Tp-Link, linksys)

  Design and implement LAN/WAN solutions including Gigabyte Ethernet, Fiber optic etcDesigning & Preparation of technical & Commercial Solutions,compliance of BOQ/ Specifications, To Identification of new products, features, applications and onward broadcast to all sales forceWriting Proposals, Tender Preparation,Closing BusinessGive demos learning material (catalogues/ brochures) and Conduct training of products at customer sites.Prepare Quotations / tender documents and participate in tender/ clarification against submitted tenders.Closely coordinate with all related departments to ensure quick processing and timely delivery of order.Take the lead in ensuring that all Pre sales and post sales activities are timely conducted to expedite the sales process and reduce the operating cycle.Sale responsibility of Cisco,Cisco SMB, Juniper, HP Networks,Schneider, AMP,Molex,3M products and their respective solutions.Also managing and supervising:• Managing Channel Partner Network throughout the country.• Making channel strategy & policy with channel sales team.• Supervising & executing channel policy to achieve targets.• Developing new partners.• Leading and supervising my team of city sales.• Quarterly city visits for North, Centre and South regions.• Working closely with teams of channel sales, channel technical and marketing.• Planning and organizing product and technical trainings for channel partners.• Staying vigilant on channel competition, collecting information and planning strategies accordingly. Show less

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  Tenda Technology Co.,Ltd Pakistan .

  Nov 2018 - now

  Channel Sales and ISP Manager

  To develop Channel and ISP Sales in Pakistan