Roderick Prince

Experience

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  ADP

  Apr 2006 - Feb 2019

  ● Train Clients on the ACA Compliance module ● Regulatory management of clients ACA Compliance● Managing Business Portfolio generating revenue of over one million ● Review and analyze client data ● Scripting to parse client data fro different benefit providers● Consulted and advise the client on regulations of HR practices to ensure compliance ● Prepare spreadsheets consisting of thousands of data points to compare HR, Payroll and Benefitsdata to confirm data integrity, identify trends, or data inconsistencies. ● Maintain a client base that was referenceable by our sales team Show less ● Managed multiple teams of software programmers consisting of over 50 analysts implementing,and migrating on-premise software to SaaS solutions for US and Canadian clients● Provided executive-level summaries on the status of projects and forecasted business● Worked with Project managers and other project partners to ensure implementations were ontrack and any opportunities were addressed ● Coached and directed Business process improvement to increase year over year performance● Managed numerous multifaceted projects and successfully worked under time constraints ● Effectively managed teams to increase productivity while maintaining engagement and clientfocus● Experience in analyzing client business practices to ensure proper products and configuration are optimized. ● Hosted Virtual end-user training ● Developed and Delivered training on new features and processes internally and externally● Held client meetings onsite and remotely to assess client needs and how HCM products canimprove business practices● Conducted Performance appraisals for yearly and quarterly reviews● Experienced with deescalating client situations and finding creative solutions to customerconcerns Show less ● Configure, design, and support the best solution for the customer based on end-user businessanalysis ● Supported clients over the phone with complicated procedures ● Created custom materials to assist the client with the use of the HCM product based on their userstory ● Implemented time and attendance ● Consulted with clients to configure their system to integrate with 3 rd party applications andcustomization ● Provided training boosters and training guides for clients for new implementations andorganizational changes● Experienced in SQL, XML, Linux, AWS CLI, and Python, Java● Executed Unit and Integration testing before delivering developed solutions● Excellent knowledge of HCM concepts● Selected as the lead project manager to cross-train and maintain an adjacent department to drivedown open tickets in order to maintain Service level agreements with clients● Supported configuring and troubleshooting time clocks ● Supported ● Built reports in the custom reporting platform using knowledge of industry standards and client business process Show less

  • Account Manager

    Oct 2018 - Feb 2019

  • Implementation Manager

    Jul 2012 - Oct 2018

  • Techincal Consultant

    Apr 2006 - Jul 2012
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  ARTMA

  Aug 2017 - now

  Business Technology Consultant

  ● Training clients to maintain their websites.● Maintain Linux EC2 instances ● Ensure Load Balances are correctly handling tolerances and SSL● Configure Amazon Lightsail (PaaS)● Experienced with Amazon CLI ● Ensure that the website uptime SLA’s are met● Maintain Console and IAM● Troubleshooting website down issues● Analyzing and Securing firewalls from threats● Providing technical documents to clients to support design changes and business processchanges

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  Lifion by ADP

  Jun 2020 - now

  Implementation Consultant II

  ● Provide expertise and guidance to clients on Enterprise Etime "leading practices", the functionality of the Lifion application, and associated processes throughout all phases of an implementation.● Lead on-site and remote design/discovery workshops/deep-dives to familiarize clients with Lifion cloud processes; develop an understanding of client current-state processes, gather configuration requirements, and share Lifion best practice recommendations● Configure and test the Lifion application in collaboration with supporting implementation consultants for other HCM domains● Advise and influence client stakeholders in the acceptance and adoption of Lifion Enterprise Etime application processes and ADP solutions and services.● Identify and recommend product enhancements to Lifion's Product organization required to meet specific client requirements● Work with the client and internal data migration resources (onshore & offshore) to help inform and support the data conversion process from legacy HR systems● Help mentor new consultants and offshore counterparts● Partner with the Customer Success organization to help drive effective change management, training, and adoption of Lifion application processes● Ensure the client is referenceable once the client is in production● Share product knowledge with other consultants and contribute to the continuous improvement of Lifion's implementation methodology Show less