Juan Munoz

Experience

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  Johnson & Wales University

  Sept 2009 - Nov 2010

  Resident Assistant/ Manager on Duty

  - Managed and supported a college dormitory with approximately 320 residents- Built a rapport with residents to help facilitate and open lines of communication for questions, problems and concerns- Performed as manager on duty for 72hrs on a bi- weekly basis- Provided direction during emergency situations- Trained college residents on safety procedures - Lead a team of twelve front desk agents- Mentored students in academics - Facilitated academic, cultural, social, and community building programs, individually and in cooperation with other Resident Assistants- Acknowledged all activity in manager’s log and summarized each shift - Mediated & resolved resident conflicts and complaints- Documented and coached residents to enforce college policy- Modeled behavior and values, both in the residential community and beyond, which are consistent with Residential Life philosophy Show less

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  Bebe stores

  Oct 2010 - Sept 2012

  Fashion Stylist

  ▪ Maintained title of Top Seller for (2) years, selling over $100,000▪ Identified & resolved all customer complaints▪ Assisted with store’s inventory & visuals on weekly basis▪ Provided fashion tips to our appointment only clients

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  AAA Northern New England

  Mar 2011 - May 2011

  Travel and Sales Intern

  - Organized and distributed Sales Kits on behalf of exclusive Cruise-lines, Resorts and Travel Agencies - Directed attendees to their desired vendors- Assisted with tear-down process of expo

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  Hilton Hotels & Resorts

  Apr 2013 - Jun 2017

  Event Services Manager

  ▪ Experienced in a 4 Diamond Property▪ Functioned as the only Event Services Manager for a property with 12,000SQ. FT of meeting space and 362 sleeping rooms▪ Managed all group room rates, reservations and property inventory viaHilton’s OnQ Reservations & Inventory Systems▪ Analyzed group contracts prior to arrival and managed from inception tocompletion▪ Provided direction and supervision to affected departments and teammembers during execution of meetings and events▪ Analyzed group survey and financial discrepancies of all groups to ensuregroup satisfaction and accuracy; recommended and implementedappropriate resolution of concerns while maintaining profitability▪ Directly served on site group and catering customers proactively relativeto logistics of group room block, food & beverage, public meetingspace/exhibit hall, ancillary and vendor services, affiliates/exhibitors, andrelated billing process▪ Prepared group resumes to ensure all operating departments are notified ofclient’s needs, requests, and contractual agreements Show less

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  Hyde Resort / Residences

  Jun 2017 - Nov 2017

  Front Desk Manager (TEMP)

  ▪ Temporarily managed front desk and owner relations desk operations in a hybrid Condo Hotel▪ Assisted with onboarding new front desk agents and training them on theOpera platform▪ Effectively scheduled, monitored, and evaluated controllable expendituresto stay within the restraints of the established budget through wagecontrol, purchasing control systems and proper inventory levels▪ Developed and implemented policies and controls on issues relatingto front office and related operations to include cash/check/creditcard handling, credit procedures, guest services, handling of guestcomplaints, up selling and walk procedures▪ Established goals for the Front Office and Owner Relations team,analyze financial reports, anticipated, and resolved challengesconcerning all facets of the front office and owner relations Show less

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  Monat Global

  Nov 2017 - Mar 2019

  Event Coordinator

  ▪ Lead as the travel specialist & communication expert of the CorporateEvents Department, partnering with the Events Manager to executeinternal/external meetings, incentive trips, roadshows, and awardceremonies▪ Contracted and managed American Express Travelink to support withtravel coordinationmailto:Munozjuanca91@gmail.com▪ Built online registration websites via CVENT managing event details,housing, and travel▪ Provided strategic direction on printed, electronic, and mobile marketingcampaigns regarding incentive trips▪ Coordinated large group movements▪ Assisted the Events Manager with organizing committee and keystakeholder event needs and delivery method for both executive events &corporate events▪ Assessed, built, and launched template and custom registration e-forms toevent website solutions such as registration questions with advanced logic,housing management, web-page content, overall site design, GDS travelintegration and third-party API integration▪ Ran weekly, monthly, and yearly event reports of registrant numbers,financials, sessions, housing, and air/bus movements▪ Manage hotel communication and rooming list submission▪ Determined and implemented the appropriate travel integration withCorporate Travel systems. Prepared printed or electronic onsiteregistration materials▪ Shared communication FAQ the Customer Service team to prepare forfield calls and supporting event registration Show less

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  Hello Alfred

  May 2019 - Oct 2020

  ▪ Managed the Hello Alfred program in multiple luxury rental propertiessimultaneously, one of which was a new construction▪ Set as main point of contact for property management, lessee, and third-party vendors▪ Inspected homes prior to move-in to ensure quality assurance▪ Contracted and oversaw in-home renovations by professional decorators▪ Calendar management, overseeing all move-ins over multiple properties▪ Maintaining healthy relationship with building management, residents,home managers and third-party vendors▪ Executed personal shopping requests▪ Planned, budgeted, and executed monthly events to assist with drivingcommunity engagement and building unity▪ Managed event billing, permits & logistics▪ Received and analyzed feedback from building management and residentsto maintain highest level of satisfaction▪ Created resident profiles to assist with meeting anticipatory needs▪ Planned logistics with approved vendors when onsite and provided Q&Aduring completion of service Show less

  • Field Liaison

    Dec 2019 - Oct 2020

  • Luxury Home Manager

    May 2019 - Dec 2019
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  Greystar

  Oct 2020 - Nov 2024

  - Awarded Leasing Manager of the year 2023- Pre-leased a combined 40% of a 357-unit rental property prior to opening day- Responsible for overseeing all aspects of the leasing process including marketing, sales activities, ensuring the achievement of occupancy, revenue, and resident retention- Managed a team of 10 consisting of the leasing team, maintenance and cleaning services of all common spaces and exteriors of the property- Monitored leasing activity, track occupancy rates, and adjust pricing strategies as needed to achieve revenue targets- Planned resident events to create a sense of community and a welcoming environment to increase resident retention Show less

  • Leasing Manager

    Sept 2022 - Nov 2024

  • Assistant Property Manager

    Oct 2020 - Sept 2022