Experience

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  Philips

  Sept 2003 - Aug 2010

  Performed simplyPHILIPS Operating System duties to contribute to become an exemplary lean factory.✓ Completed lean activities such as 5S, value stream mapping, standard work, process confirmation (kamishibai) audits, reducing changeover time (SMED), rapid problem solving, layout optimization.✓ Led the Returnable Packaging project which introduced a uniform returnable packaging solution for large TV components, saving 80% of the raw material packaging cost.✓ Managed the Kanban System Implementation project, achieving better visibility of inventory levels and improving responsiveness to changes in demand. Show less

  • Logistics & Lean Project Leader

    Jul 2008 - Aug 2010

  • Direct Delivery Coordinator

    Jul 2007 - Jun 2008

  • Direct Delivery Coordinator

    Jul 2006 - Jun 2007

  • Order Desk Assistant

    May 2005 - Jul 2006

  • Final Assembly Schedule Planner

    Sept 2003 - Apr 2005
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  Kongsberg interior systems

  Aug 2010 - Sept 2011

  Lean champion

  Realized plant level lean strategy to promote lean principles and obtain sustainable improvements.✓ Coordinated all tactical implementation plan activities, measured related performance indicators, and proactively sought improvement opportunities.✓ Improved the production area utilization with 15%, implemented foolproof (poka-yoke) and workplace visual management solutions.✓ Supervised the work of 2 lean practitioners.✓ Developed lean knowledge base and learning modules, provided the continuous trainings of 87 colleagues. Show less

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  K&h group

  Sept 2011 - Nov 2017

  Mobilized and transformed a team of 5 IT specialists so that process management functions could take over the application support activities.✓ Managed the daily operation and user support of IT service management (ServiceNow; Jira; SharePoint) and access management applications.✓ Ensured the proper execution of performance management, and IT regulatory tasks.✓ Created the IT & Operations process map, defined the process characteristics, and established the matching process owner structure.✓ Reviewed 5 processes annually with management focus, or application replacement purpose. Show less Supported the Lean Transformation Program to achieve operational and cultural changes in organizations of Payments (daily banking), Trade Finance, Insurance and IT.✓ Implemented a new leadership and decision making structure for better performance management.✓ Coached 22 methodologists and change agents to build in-house expertise and confidence to support transformation of their teams.✓ Trained 710 people on topics as lean awareness, problem solving techniques, effective meetings, process review and development methods.✓ Facilitated 150+ days of workshops, kaizen events and led 3 projects that resulted in lead time decrease, more efficient resource use, improved customer journey, better metrics and performance reviews, mindset change. Show less

  • Presales Advisor

    May 2017 - Nov 2017

  • Unit Head

    Oct 2015 - Apr 2017

  • Lean Coach

    Sept 2011 - Sept 2015
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  Bp

  Nov 2017 - now

  Lead process and system transformation projects that contribute to Customer Function's goals.» Transform business processes into the new Customer Relationship Management (Salesforce) and Contact Center Solution (Genesys Cloud) systems, by conducting fit/gap and integration analysis, change & training management, user acceptance, go live procedures, and early life support. The systems were successfully deployed for 300+ end users.» Managed a local project team of 4 SMEs together with a co-project delivery manager.✓ Supported the work of agile teams in implementing RPA (Robotic Process Automation) cash matching solutions in 4 regions, achieving an automatic processing level of 40% and an efficiency of 7 FTEs.✓ Coordinated the project activities for the creation of a Cash Collection Tool to manage the workflow and interaction with customers, provide a centralised suite of reporting, reducing the number of reports by 30%.✓ Managed the Customer function's European and African transformation project portfolio. Show less Contributed the implementation of business process transformation strategy to enable substantial and continuous improvement in order to satisfy customer demands.✓ Acted as a Continuous Improvement Coach of 5 projects and 12 Just Do It initiatives resulted in excel macros, standardized forms and data sets, mass upload solution, SharePoint workflow, and increased customer portal usage.✓ Assisted the Downstream Transformation Programme Manager in gathering inputs, identifying pain points and opportunities, preparation, facilitation and follow up workshops.✓ Held process management and continuous improvement induction trainings for 72 new joiners, problem solving and waste hunting trainings for 21 CI (continuous improvement) agents. Show less

  • Project Delivery Manager

    Jan 2019 - now

  • Process Improvement Specialist

    Nov 2017 - Dec 2018