Experience

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  Sasken

  Jan 1998 - Sept 1998

  Software engineer trainee
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  L&t infotech

  Oct 1998 - Oct 2000

  Software engineer
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  Aquent

  Nov 2000 - Aug 2002

  Programmar/analyst
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  Rmic corporation

  Jan 2001 - Jan 2002

  Programmar
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  Systemtec

  Sept 2002 - Dec 2011

  Microsoft .net consultant

  Experience in technical design and development of application using Microsoft Technologies

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  Center for creative leadership

  Sept 2002 - now

  Established and led the pioneering Global Application Support Team at CCL, which now delivers 19 hours of daily application support.Fostered consistent collaboration with developers, analysts, project managers, and product owners to expedite incident resolutions effectively.Conducted comprehensive software application and disaster recovery testing to ensure business continuity following failovers.Orchestrated "Tech Road Shows" aimed at equipping business units with Tier 1 ticket-handling capabilities through training sessions.Achieved an impressive 80%+ reduction in the workload of developers, enabling them to allocate more time to actual application development.Functioned as a subject matter expert, collaborating closely with software development teams to facilitate upgrades and the ongoing maintenance of applications. Show less Spearheaded the design, development, maintenance, and support efforts for the Multilingual Assessment Systems at the Center for Creative Leadership.Ensured the continual high performance and availability of applications.Successfully managed the development and support of client-facing applications and backend services simultaneously.Provided comprehensive training to both onshore and offshore teams, equipping them with the skills to design and upgrade CCL applications.Adapted to the ever-evolving landscape of management teams and product owners.Took the initiative to recruit technical subject matter experts who played a pivotal role in planning and overseeing software development teams throughout various project phases.Contributed to creating code fixes and enhancements for future code releases and patches.Produced progress reports for senior leadership, highlighting essential performance metrics and recognizing outstanding individual contributors. Show less

  • Manager, Products and Application Support

    Aug 2020 - now

  • Software Development Team Lead

    Sept 2002 - Aug 2020